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IVR Chatbots using the latest technology of Artificial Intelligence for any kind of information they can interact with the Conversational IVR Contact Center at any time. This AI IVR is available for 24*7 using the Natural Language for speech recognition and interacts with the user via chat. Adding these features the IVR Chatbot is consistent and improved with customer experience. It also reduces the need for live agents and operation costs whereas it works on cloud platforms. The wide range of analytics will help us to lead organization KPIs.

The conversational AI Chatbots is the present and future of many enterprises. The trade analytics saying 80% of the customer relationship will depend on chatbots via text, voice, or IVR. In this article, we discussed types of conversations, rules of natural language, understanding the business language engine, and users' intention using AI/ML.

Intelligent Virtual Assistant is to help agents solve user queries quickly using the Agent Assistant Bot. The Agent Assistant Chatbot is having the features of quicker query resolution, great agent productivity, and increased customer satisfaction. The AI Agent Bot available in 3 models of Chat, Voice, and IVR. Some additional advantages are context-aware, connect to a knowledge base, automate agent process, and instant answers to users. This way the bot can play a vital role in conversation between the agents and customers of a company in a fast and effective manner. It also leads to save time and reduce cost which leads to the growth of an enterprise.

Business growth requires a good sales team to expand and increase productivity for company growth at any time. So now the latest Sales Assistant Bot available for 24*7 support, to update the sales team with the latest information about the company and boost sales. The Sales Chatbot is available in 3 types as Chat, Voice, and IVR. Meanwhile, AI Sales Assistant has some features like easily scalable, connect to a knowledge base, send remainders, consistent user experience, and live agent transfer to the sales and customers. This way the Chatbots for Business helps a lot to both company organization of sales and customers.

Any enterprise having huge customers and interact with them frequently, they can have more benefits with Customer Support Chatbot around 24*7 support, time-saving, and reduce the cost on the organization. This Customer Service chatbot is enabling of few FAQs, any ticket status, account updates, and live agent handover all these can be done. The bot is available in 3 types as Chat, Voice, and IVR which are having all features like quick resolution, quick feedback, easily scalable, efficient time usage, easy accessibility, and CRM integrations.