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The conversational AI Chatbots is the present and future of many enterprises. The trade analytics saying 80% of the customer relationship will depend on chatbots via text, voice, or IVR. In this article, we discussed types of conversations, rules of natural language, understanding the business language engine, and users' intention using AI/ML.

Smartbots deployed a Virtual Assistant of the field force of a global Healthcare company. This virtual assistant provides a wide range of information to the field force like their KPIs, inventory updates, targets, performance, schedules, etc. This virtual assistant has seen considerable success and has become their most important asset with respect to sales and marketing.