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When citizens are your customers - McKinsey Quarterly - Public Sector - Management
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www.mckinseyquarterly.com/tizens_are_your_customers_2424
lean
customer
service
government
metrics
shared by
Lisa Katz
on 26 Aug 09
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Lisa Katz
on 26 Aug 09
Customer satisfaction for government.
Customer satisfaction for government.
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What Matters: Creating large-scale change: Not 'can' but 'how'
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whatmatters.mckinseydigital.com/...-scale-change-not-can-but-how-
creating
change
what
matters
McKinsey
howcan
Ellen
Langer
shared by
kristin wolff
on 09 Apr 10
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