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When citizens are your customers - McKinsey Quarterly - Public Sector - Management - 0 views

www.mckinseyquarterly.com/tizens_are_your_customers_2424

lean customer service government metrics

shared by Lisa Katz on 26 Aug 09 - Cached

Lisa Katz on 26 Aug 09

Customer satisfaction for government.

<div class="cArrow"> </div><div class="cContentInner">Customer satisfaction for government.</div>

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YouTube - Geoff Mulgan (Part 1) - NZCSI - 0 views

www.youtube.com/watch

social innovation intermediaries metrics community government radical geoff mulgan young foundation recession 2009

shared by kristin wolff on 06 Feb 10 - Cached

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