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... mainstream economic theory does not help addressing innovation policies suited to the knowledge economy as it assumes away the complexities of innovation processes. This dissertation deals with the above-mentioned topic from the viewpoint of the Lisbon goal of competitiveness in the knowledge economy. First, the author asks why the creative sector could play an important role in the knowledge economy, how this relates to the Lisbon Agenda, and whether the arguments available to date are sound. The relevant literature suggests mainly that the creative sector has a strong nexus with the economy nowadays, and that it has entered the post-Fordist cycle, i.e. human creativity, knowledge and innovation are at the basis of its competitiveness. [....] In future, the creative sector is expected to further grow in European countries, and this is related to the opportunities offered by the conjunction of the so-named "big three" - digitization, convergence and globalization. Public institutions' adaptation and response to the "big three" to foster creative firms' adaptation would unleash high growth for the creative sector. In addition, its growth could feed the ICT sector who calls for cultural content, inter alia. This may favour the ICT sector uptake, which is the key sector in the Lisbon Strategy. The author finds the main concern is about the precision of current statistics. Indeed, the present census for the creative sector only allows for indicative figures. Thus, further and sounder evidence is required. Even so, it can be concluded that the creative sector can play an important role within the knowledge-economy in Europe but this is much about prospects and it depends on the adaptation to the "big three" as fostered by the state itself. The corresponding role of the state in formulating policies to boost the creative sector is explored by analyzing a case study, i.e. the Creative Economy Programme in the UK. This has developed a whole approach

daviding says: I've only read the abstract, but my guess is that "creative sector" would somehow link to Richard Florida's "creative class". There's an interesting pointer to the "Lisbon strategy", with which I'm not familiar, and the "big three" of digitalization, convergence and globalization (of whom I'm not sure named as "the big three"

Print ISBN: 9780470382417 Online ISBN: 9780470569627 DOI: 10.1002/9780470569627 Industrial Engineering What you need to know to engineer the global service economy. As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy. Introduction to Service Engineering provides the tools and information a service engineer needs to fulfill this critical new role. The book introduces engineers as well as students to the fundamentals of the theory and practice of service engineering, covering the characteristics of service enterprises, service design and operations, customer service and service quality, web-based services, and innovations in service systems.

Building on the success of the original INNOV8 in the academic community, INNOV8 v.2 will be available at no cost to businesses and academic institutions for simulations and training. The new version features puzzles and tasks that challenge players to tackle real-world challenges. INNOV8 v.2 delivers a complete redesign of the game, with a new global collaboration feature for players to work with virtual teammates to progress to the next level of the game. In addition, three new game scenarios reflect a new level of intelligence required for future, high-value job opportunities: * 'Green' Supply Chain: Players evaluate a traditional supply chain model and are tasked with reducing a fictional company's carbon footprint. * Efficient Traffic Flow: Players evaluate existing traffic patterns and re-route traffic based on sensors that alert the player to disruptions such as accidents and roadway congestion. * Call Center Customer Service: Using a call center environment, players develop more efficient ways to respond to customers. [....] Most MBA programs are already heavily based on projects that reflect how individuals and teams need to interact in the real world. INNOV8 v.2 takes that a step further by actually allowing students to step into a dynamic business environment. Based on advanced commercial gaming technologies, it allows players to visualize how technology and related business strategies affect an organization's performance. Together, players can map out business processes, identify bottlenecks and explore 'what if' scenarios in an experiential learning environment. [....] INNOV8 v.2 will be available in May 2009. For more information on INNOV8, IBM's Academic Initiative or to access the virtual press kit, pleas visit www.ibm.com/innov8.

daviding says: The main page is at http://www-01.ibm.com/software/solutions/soa/innov8/index.html . I haven't played the game -- I'm not a fan of video games -- so if you want to try 5 to 10 minutes online, I'd be interested in your experience.

At one time, the belief was that services-ranging from healthcare to retail, from banking to education-were the exclusive domain of local providers and were therefore impervious to foreign competition. Because they required direct interaction with customers, service providers needed to be located where their customers were (Bryson et al. 2004). This belief-along with many others associated with service activities requiring direct customer interactions-is no longer true because information technology has fundamentally changed the way many services are now designed and delivered (Karmarkar 2004). In this editorial, we introduce a framework for service managers that shows how advances in technology are continuing to change the way service providers and their customers interact; how both providers and customers access resources and unlock their capabilities in the co-creation of value. We also identify some major challenges confronting today's service managers who are competing in a rapidly changing global knowledge economy. Their success in addressing these challenges requires increasingly sophisticated management techniques that continue to focus on creating value for both direct and indirect customer-provider interactions.

UMM is based in UML, which means it's about modeling the information aspects of businesses. This Wikipedia entry seems underdeveloped, so the description should taken with a grain of salt. It does point out that UMM attempts to decouple from implementation technologies such as Web Services and ebXML.

UN/CEFACT's Modeling Methodology, commonly known as UMM is a modeling methodology which is developed by UN/CEFACT - United Nations Center for Trade Facilitation and Electronic Business. Goal of UMM The primary goal of UMM is to caputure business requirements of inter-organizational business processes. These requirements result in a platform independent UMM model. The UMM model can then be used to derive deployment artifacts for the IT systems of the participating business partners. UMM at a glance UMM enables to capture business knowledge independent of the underlying implementation technology, like Web Services or ebXML. The goal is to specify a global choreography of a business collaboration serving as an "agreement" between the participating partners in the respective collaboration. Each business partner derives in turn its local choreography, enabling the configuration of the business partner's system for the use within a service oriented architecture ( SOA).

daviding says: Wisdom and knowledge are sticky to experts. However, the advent of "open content" on academic materials challenges the traditional way in which universities interact with students.

"The Internet disrupts any industry whose core product can be reduced to ones and zeros," says Jose Ferreira, founder and CEO of education startup Knewton. Education, he says, "is the biggest virgin forest out there." Ferreira is among a loose-knit band of education 2.0 architects sharpening their saws for that forest. Their first foray was at MIT in 2001, when the school agreed to put coursework online for free. Today, you can find the full syllabi, lecture notes, class exercises, tests, and some video and audio for every course MIT offers, from physics to art history. This trove has been accessed by 56 million current and prospective students, alumni, professors, and armchair enthusiasts around the world. "The advent of the Web brings the ability to disseminate high-quality materials at almost no cost, leveling the playing field," says Cathy Casserly, a senior partner at the Carnegie Foundation for the Advancement of Teaching, who in her former role at the Hewlett Foundation provided seed funding for MIT's project. "We're changing the culture of how we think about knowledge and how it should be shared and who are the owners of knowledge." But higher education remains, on the whole, a string quartet. MIT's courseware may be free, yet an MIT degree still costs upward of $189,000. College tuition has gone up more than any other good or service since 1990, and our nation's students and graduates hold a staggering $714 billion in outstanding student-loan debt. Once the world's most educated country, the United States today ranks 10th globally in the percentage of young people with postsecondary degrees. "Colleges have become outrageously expensive, yet there remains a general refusal to acknowledge the implications of new technologies," says Jim Groom, an "instructional technologist" at Virginia's University of Mary Washington and a prominent voice in the blogosphere for blowing up college as we know it. Groom, a chain-smoker with an ever-present five days' growth of

daviding says: The article recognizes the limitation of government statistics on services. The industry segment isn't exactly the focus of researchers interested in the creative class economy, but it does demonstrate how surrogate measures may be collected.

The Sapporo findings, published in a dry report on changing shopping trends and urban land use this week, show the number of brothels in the Susukino district, one of the three largest red-light areas in the country, has soared more than fourfold to 264 in the past two decades. [....] This makes the sex trade a rare success story in an economy devastated by the steep decline in global demand for Japanese autos and electronics, drivers of the country's exports, and eroding domestic consumption, which supports a vast service sector. Services account for the overwhelming part of economic activity in Japan and other modern countries, and they are notoriously difficult to measure precisely. In Canada, Statistics Canada frequently examines and overhauls the way it measures services in the search for greater accuracy. But Statscan would have a hard time gauging the true economic impact of the sex trade. It's much easier to measure in Japan, where several sexual acts are allowed in licensed outlets in designated areas, although actual intercourse in those establishments is outlawed.

daviding says: This is the first version of a quantitative study that could become an annual study. Note the 25 metrics in nine categories over three sets of main indicators (foundations, flows of resources, impacts).

... today we're publishing as The 2009 Shift Index, a new set of economic indicators built for the digital world. Because it focuses on longer-term, "secular" changes to the business environment, the Shift Index is designed as a complement to the overwhelmingly short-term, cyclical measures that comprise most of today's economic indices. The full report and findings are available here. And a summary version of the framework, index, and findings is now out in the July/August Harvard Business Review. In the months and years to come, this inaugural index, which focuses exclusively on the U.S. economy, will be regularly updated to track changes over time and expand the ability to compare performance trends across industries, countries, and firms. The Shift Index tracks 25 metrics in nine categories across three sets of main indicators: Foundations, which set the stage for major change; Flows of resources, such as knowledge, which allow businesses to enhance productivity; and Impacts, which help gauge progress at an economy-wide level. Together these indicators represent phases of transformation in the Big Shift taking place in the global business environment. What do the findings show? The 2009 Shift Index reveals a disquieting performance paradox in the US corporate sector. On the one hand, labor productivity has nearly doubled since 1965. During those same years, however, US companies' Return on Assets (ROA) progressively dropped 75 percent from their 1965 level.

daviding says: "A manifesto" isn't what I would usually expect from an academic institution.

The need for a fresh approach to U.S. communities is more urgent than ever because of the biggest global economic crisis since the Great Depression. Through examination of the barriers to solving urban problems (and the ways they reinforce each other), this paper offers a new approach to community transformation which calls for leaders to use technology to inform and connect people. We need to convert the social safety net into a social safety network through the creation of smarter communities that are information-rich, interconnected, and able to provide opportunities to all citizens. This process has already begun through such programs as Harlem Children's Zone, Baltimore's CitiStat, Elevate Miami, and others. And they can be replicated. But technology alone is not the answer. Realization of the vision requires leaders to invest in the tools, guide their use, and pave the way for transformation. Perhaps the urgency of the current economic crisis can provide the impetus to overcome resistance to change and turn problems into an opportunity to reduce costs, improve services to communities, and make our cities smarter.

The original pointer to this report summary is from Jim Spohrer at http://forums.thesrii.org/srii/blog/article?blog.id=main_blog&message.id=191#M191 .

Key messages * There are three primary stakeholder groups that can guide the development of services science: academia, government and industry. Only by investing and working together in a coordinated manner can the maximum promise of services science be realised. * The global recession should sharpen government and industry's focus on services science as they seek solutions to invigorate the western economy, to make business more competitive and to learn from this latest setback. * Services science has the potential to establish a new industry of professionals (compare engineers, lawyers and computer scientists) whose expertise can be drawn upon to benefit the broader services-led economy. * The degree of human intervention required during the lifetime of an IT services contract is too high and is consequently both too expensive to be efficient and too error-prone to be effective. These shortcomings are directly related to the absence of scientific rigour in the design and delivery of these services. * IT is integral to services science, since modern service systems often have IT enablement heavily involved in service delivery. * IT service providers have the potential to benefit from services science by making their offerings more meaningful and resilient in a market that will increasingly demand more efficient service delivery. * Innovation in services delivery is at the heart of the vision for services science. The end goal should be a virtuous circle of innovation that can encourage new business opportunities and, in turn, create further innovation in the delivery of services. * Collaboration, investment and sharing of knowledge are vital to progressing services science research and development. * Significant challenges still need to be overcome to drive adoption of services science, not least of which is the complexity of aligning academic, business and governmental interests at a given moment in time. * Gove

COURSE DESCRIPTION Networked Life looks at how our world is connected -- socially, economically, strategically and technologically -- and why it matters. The answers to the questions at the top of this page are related. They have been the subject of a fascinating intersection of disciplines including computer science, physics, psychology, sociology, mathematics, economics and finance. Researchers from these areas all strive to quantify and explain the growing complexity and connectivity of the world around us, and they have begun to develop a rich new science along the way. Networked Life will explore recent scientific efforts to explain social, economic and technological structures -- and the way these structures interact -- on many different scales, from the behavior of individuals or small groups to that of complex networks such as the Internet and the global economy. This course covers computer science topics and other material that is mathematical, but all material will be presented in a way that is accessible to an educated audience with or without a strong technical background. The course is open to all majors and all levels, and is taught accordingly. There will be ample opportunities for those of a quantitative bent to dig deeper into the topics we examine. The majority of the course is grounded in scientific and mathematical findings of the past two decades or less (often much less). Spring 2010 is the seventh offering of Networked Life. You can get a detailed sense for the course by visiting the extensive course web pages from Spring 2009, Spring 2008, Spring 2007, Spring 2006, Spring 2005, and Spring 2004. This year the course will cover many of the same topics, updated in light of new research since the 2007 offering. As has become standard in the course, we plan to include communal experiments in distributed human decision-making on networks.

daviding says: A course on networks in the Arts and Sciences program at the University of Pennsylvania. The recency of references is striking.

In an age in which consumers, businesses and governments are increasingly focused on socially responsible actions, much of our planet's natural and financial resources are being squandered simply by conducting business as usual: Much of the world's food supply never makes it to consumers. A considerable portion of the water used each year is frivoled away by poor agricultural water management. And road congestion, poor routing and other traffic issues around the globe contribute to substantial crude oil waste. Much - if not most - of this inefficiency can be attributed to the fact that we have optimized the way the world works within silos, with little regard for how the processes and systems that drive our planet interrelate. We've tuned these processes to generate specific outcomes for individual communities, nations, enterprises and value chains. To root out inefficiencies and reclaim a substantial portion of that which is lost, businesses, industries, governments and cities will need to think in terms of systems, or more accurately, a system of systems. We'll also need to collaborate at unprecedented levels. Certainly, no single organization owns the world's food system, and no single entity can fix the world's healthcare system. Success will depend upon understanding the full set of cause-and-effect relationships that link systems and using this knowledge to create greater synergy. The chief obstacle that remains is mindset - moving from short-sighted to long-term perspectives, from siloed to system-of-systems decision making. Download the IBM Institute for Business Value executive report, "The world's trillion-dollar challenge: Using a system-of-systems approach to build a smarter planet," to discover a framework for helping solve real-world problems using a system-of-systems approach.

daviding says: The use of the phrase "systems of systems" in a report from IBM Global Business Services (i.e. the management consulting arm) is interesting.