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The research presented in this volume, developed in the EC-funded Project ISCOM (Information Society as a Complex System), takes off from two fundamental premises: -- to guide innovation policies, taking account of the social, economic and geographic dimensions of innovation processes are at least as critical as the science and technology; and -- complex systems science is essential for understanding these dimensions. Online version (possibly available at http://www.springerlink.com/content/978-1-4020-9662-4 -- Table of contents -- 18 Chapters Front Matter I-IX Part 1 Introduction David Lane, Robert Maxfield, Dwight Read and Sander van der Leeuw 1-7 Part I From Biology to Society Front Matter 9-9 From Population to Organization Thinking David Lane, Robert Maxfield, Dwight Read and Sander van der Leeuw 11-42 The Innovation Innovation Dwight Read, David Lane and Sander van der Leeuw 43-84 The Long-Term Evolution of Social Organization Sander van der Leeuw, David Lane and Dwight Read 85-116 Biological Metaphors in Economics: Natural Selection and Competition Andrea Ginzburg 117-152 Innovation in the Context of Networks, Hierarchies, and Cohesion Douglas R. White 153-194 Part II Innovation and Urban Systems Front Matter 195-195 The Organization of Urban Systems Anne Bretagnolle, Denise Pumain and Cline Vacchiani-Marcuzzo 197-220 The Self Similarity of Human Social Organization and Dynamics in Cities Luis M.A. Bettencourt, Jose Lobo and Geoffrey B. West 221-236 Innovation Cycles and Urban Dynamics Denise Pumain, Fabien Paulus and Cline Vacchiani-Marcuzzo 237-260 Part III Innovation and Market Systems Front Matter 261-261 Building a New Market System: Effective Action, Redirection and Generative Relationships David Lane and Robert Maxfield 263-288 Incorporating a New Technology into Agent-Artifact Space: The Case of Control Syst

The Royal Society has recently published the findings of a major study on the role of science in services sector innovation. Entitled Hidden Wealth: the contribution of science to service sector innovation , the report highlights the wider significance of science, technology, engineering, and mathematics (STEM) to the services sector, which makes up around three quarters of the UK economy. Hidden Wealth concludes that STEM is deeply embedded within the UK service sectors and has an extensive impact on service innovation processes, which is often hidden. Although STEM is important in services sector innovation now, it is also likely to play an important part in the future of services, as many services are on the cusp of a transition to more personalised and interconnected systems, which will require significant advances in STEM.

This report from the Royal Society was cited by Irving Wladawsky-Berger at http://blog.irvingwb.com/blog/2009/08/hidden-wealth-science-technology-and-services-innovation-in-the-21st-century.html .

Excerpt: 6.6.6 A systems-based approach to understanding services. One solution may lie in the wider adoption of systems-based approaches to understanding services. A more systematic approach to studying services should result in better design, management and understanding of services and, at the same time, provide a suitable context in which to integrate disciplines such as social sciences, management science, economics and STEM. These sorts of educational programmes may particularly benefit firms who do not require graduates with deep knowledge in one of the existing disciplines. [p. 61] However, we note that when this has been attempted in the past, as with systems science and complexity theory -- both of which have existed for several decades and have been widely applied in scientific, engineering and social science contexts -- the tendency has been for people to organise themselves into disciplinary silos, with the result that the desired new interdisciplinary approaches have struggled to impose themselves. [pp. 61-62] The emerging Service Science, Manufacturing and Engineering (SSME) or 'Service Science' concept is also intended to join up a broad range of disciplines, but is specifically concerned with ensuring that graduates are better equipped for the workplace. Service Science may ultimately help the development of multi-disciplinary capabilities but in this regard SSME programmes seem to have been slow to emerge and only partially successful to date. A more profitable approach to redesigning academic curricula and delivery (at least as far as services are concerned) may be to focus in on service design, which seeks to understand the delivery of services from a user perspective and to develop better solutions (see Box 4.3 on page 40). Developments such as the Masters course in Service Design, Management and Innovation offered by the University of Manchester Centre for Service Research might provide good models for new courses, and should be closely mon

Inspired by complexity theory and open source thinking, the Constellation Model provides a framework to help organizations collaborate. The organizing model emphasizes the role of small, self-selecting action teams that operate interdependently, supported by a Stewardship Group. Leadership rotates fluidly among partners, where each partner has the freedom to lead a constellation that matches its profile and skills. The result is a shift from strained partnerships to open and effective collaborations. This organizing model is a true social innovation. Initially created and refined with the Canadian Partnership for Children's Health and Environment, the Constellation Model has been replicated and adapted to support the work of a dozen groups. Join Tonya Surman, creator of the model, as she explains how the model works and takes on your collaboration challenge! This is an ideal workshop for groups that are exploring what kind of a collaboration might work for their project or for learners exploring new models of organizing. Suggested readings: http://www.lcsi.smu.edu.sg/downloads/MarkSurmanFinalAug-2.pdf http://www.osbr.ca/ojs/index.php/osbr/article/view/698/666

daviding says: I received a Facebook invitation for this upcoming talk by Tonya Surman, director of the Centre for Social Innovation in Toronto. There's links to the same article (in two forms) at the bottom of the page. The foundations cite Ralph Stacey via Brenda Zimmerman. There's a video profile of Tonya Surman from TV Ontario at http://www.youtube.com/watch?v=lfA8-vOZV9s .

The basic idea: A method to select the appropriate management actions in a complex adaptive system based on the degree of certainty and level of agreement on the issue in question.

daviding says: I came to this 2001 page by Brenda Zimmerman, interpreting Ralph Stacey's work, via the presentation on the Constellation Model by Tonya Surman (at the Centre for Social Innovation, Toronto).