SC Entreprise 2.0 et RSE

The group discussion helped evolve the boss's thinking, which reshaped the ultimate decision. But even if the decision wasn't one the boss would have initially made or isn't his or her top choice, the fact is that the CEO was part of the consensus. And as long as the boss is a required part of the consensus — as long as whatever is decided has to be inside the boss's acceptable set of outcomes — then accountability never really shifts to the group. It is the leader, not the group, who ultimately allows that particular decision to go through.

In a study of top management team performance conducted by the global executive search firm Heidrick & Struggles a few years ago, 124 CEOs worldwide and 579 of their direct reports were asked to rate whether leadership team decision processes were clear. On a scale of one to seven, the CEOs rated decision process clarity, on average, at 5.62. The executives who worked for them returned a rating of only 3.86.

The wise boss will recognize that individuals, not groups, own decisions and will make this clear to subordinates. Some may be concerned that team members will feel disempowered. But the truth is not nearly as disempowering as fostering an illusion.