Giving and Receiving Peer Advice in an Online Breast Cancer Support Group - 0 views
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Scott Johnson on 20 Apr 14Elizabeth Sillence. Cyberpsychology, Behavior, and Social Networking. June 2013, 16(6): 480-485. doi:10.1089/cyber.2013.1512. Published in Volume: 16 Issue 6: June 10, 2013 Published in Cyberpsychology, Behavior, and Social Networking Advice has been defined as "opinions or counsel given by people who perceive themselves as knowledgeable, and/or who the advice seeker may think are credible, trustworthy and reliable," (pp. 519).11 This definition highlights the difficulties involved for both parties in managing the interaction. For the advice seeker, asking for advice is in a way undermining their identity as a competent person, playing down their own knowledge and abilities while the advice giver has to demonstrate they are worthy of offering advice. Advice givers also have to pay attention to the cues of the advice seeker. They have to be sensitive to their needs, even recognizing that advice is being sought. The way that the advice is presented is crucial as well if the giver is to succeed in passing on his or her way of thinking on the topic. The context may require that the advice giving is mitigated. Locher and Hoffman suggest that such mitigation occurs in the form of humor or through the use of lexical hedges such as "maybe" or "perhaps." While relatively little research has examined "peer" advice online, it does seem that the extent to which advice exchange is seen as an important or even defining aspect of a community varies between forums. In a study of an online support group for depression, Lamerichs found advice exchange was not seen as central to the community's functioning,5 while Kouper, in a recent study of an online motherhood forum, noted that offering and receiving advice was an important type of social interaction within that community.14 The structural and pragmatic features of the advice exchange process are one indicator of its value within the online community.