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What is LibQUAL+®? LibQUAL+® is a suite of services that libraries use to solicit, track, understand, and act upon users' opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The program's centerpiece is a rigorously tested Web-based survey bundled with training that helps libraries assess and improve library services

Having used this for 5 years in Canada at McGill University, we found it an extremely useful tool for checking service delivery and making improvements.