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Gaby Haddow

The Guide to Researching Audiences - 2 views

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    A JISC initiative: 76 pages that discuss the importance of researching our audiences and how to go about it.
Gaby Haddow

Generic Social Outcomes - 1 views

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    Another initiative of the Museums, Libraries and Archives Council
Gaby Haddow

Generic Learning Outcomes - 2 views

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    These have been developed by the UK Museums, Libraries and Archives Council - useful to consider when evaluating services
Suzana S

LibQUAL+® - 0 views

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    What is LibQUAL+®?

    LibQUAL+® is a suite of services that libraries use to solicit, track, understand, and act upon users' opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The program's centerpiece is a rigorously tested Web-based survey bundled with training that helps libraries assess and improve library services
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    Having used this for 5 years in Canada at McGill University, we found it an extremely useful tool for checking service delivery and making improvements.
Suzana S

CAVAL Library Statistics - 0 views

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    Overview and sources
Suzana S

Quality and Assessment - Information for CAUL - 0 views

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    Lists useful sources
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