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Suzana S

ALIA research - 0 views

www.alia.org.au/research

mentoring services professional associations awards

shared by Suzana S on 24 Jan 11 - No Cached
  • Suzana S on 24 Jan 11
     
    Research related activities
Suzana S

LibQUAL+® - 0 views

www.libqual.org/home

evaluation services

shared by Suzana S on 23 Jan 11 - Cached
  • Suzana S on 23 Jan 11
     
    What is LibQUAL+®? LibQUAL+® is a suite of services that libraries use to solicit, track, understand, and act upon users' opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The program's centerpiece is a rigorously tested Web-based survey bundled with training that helps libraries assess and improve library services
  • Janine Schmidt on 08 Feb 11
     
    Having used this for 5 years in Canada at McGill University, we found it an extremely useful tool for checking service delivery and making improvements.
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