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Roland Gesthuizen

Twitter Customer Support The Right (And Wrong) Way | Lifehacker Australia - 1 views

www.lifehacker.com.au/...upport-the-right-and-wrong-way

support customer helpdesk Twitter LifeHacker

shared by Roland Gesthuizen on 01 Jan 11 - No Cached
  • Roland Gesthuizen on 01 Jan 11
     
    "Twitter can be a great way to offer service and support at minimal cost for companies. But if the process goes wrong, the outcome often isn't pretty."
  • Roland Gesthuizen on 01 Jan 11
     
    How Twitter should be used by organisations to provide helpdesk support. Don't switch channels!
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