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Like good manners and good grammar, body language is a tool for expressing your "best" self in a certain situation.

I posted this in our class discussion, but it occurred to me that it is really a great project management resource for those people who might feel daunted by difficult conversations. It it a resource that will help improve your EQ. In short, the book talks about how to identify when a crucial conversation needs to take place, how to plan for it and how to execute it. There is also a two day course that you can attend or maybe even lobby to bring into your office for PMs. The website for that is here: http://www.vitalsmarts.com/products-solutions/crucial-conversations/ You'll also find that Vital Smarts, the company that produces this training, has a lot of other EQ related resources.

We have a couple of copies of this book lying around my office. I hadn't connected it to project management. I will have to check it out.

Many people I worked with at the Colorado Department of health use this approach. The state has invested in offering the course to employees. While I never had a chance to take this course, I've heard really great things about it. One thing that has made a difference for people I know who have done this, they did with a staff team. That way everyone is using a common approach. That seems to really support implementing what they learned.

We talk a lot about personal productivity tools at Lifehacker, but sometimes you're not the only person who needs to get things done for a project or job to be a success. This is a review of free tools to support online collaboration. I've used several and found more to try out here!

His book helps team members to realize the importance of emotions when working with a team. I use this book in my administration class because we must always remember the human factor when working in groups to accomplish a task.

Everyone wants to be heard. But not everyone knows how to truly listen. Here's how amazing listeners use those odd things on the sides of their heads. Most people like to think what they have to say is important. Here is 5 easy to remember tips to help strengthen active listening skills.

Great quick tips for active listening!

Agreed! great tips

This guest post was provided by Ryan Sauer who contributes in areas of project management certification for the University Alliance, a division of Bisk Education, Inc. He actively writes to help professionals succeed in preparing for their PMP training online. Have you ever experienced the following range of emotions throughout the lifecycle of a project?

Good information. Very practical and often times forgotten.