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Irene V.

Switching off an "Always on" Culture | Leslie Perlow | Big Think - 0 views

bigthink.com/45235

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shared by Irene V. on 26 Jul 12 - No Cached
  • manage across time zones.
  • external factors causes you to create a culture of responsiveness
  • everyone's on all the time
  • ...15 more annotations...
  • expect it of each other.
  • client service
  • lack of predictability
  • goal i
  • one night a week.  For every individual, it’s a different night of the week.
  • delivering the same 24/7 coverage to the client
  • put in place a system where people team.
  • they can intervene
  • we also looked at next week’s calendar and we said, "You know, Tom, you’re off on Thursday night, but we have a major deliverable on Friday now.  How are we going to work together as a team to make sure that that’s going to be okay?"
  • measurable impact on people’s experience about both work and work-life.
  •  They experienced work as much more fulfilling.
  •  They experienced their work lives as much more predictable.
  • more control
  • global initiative
  • it didn’t just affect the individuals.  It also had a profound effect on the way they were working and taking initiative to do work differently, to prioritize, and it had measurable impact on retention and also the effectiveness and efficiency of the work process itself and ultimately on the work they were delivering to the client.
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