opensociety

It's not your traditional ROI model. Back to the culture, it supports the fact that you don't need a hard number at the end of the day. It's the right thing to do, we want to listen to our customers, so let's do it.

... you get the whole funnel of ideas and it's a challenge as to how to disperse them. Everybody has full-time jobs. We make further strides every day in getting reporting and getting everything set up so people can get engaged, on the site and just with the information. To me, that's the hard part. And it goes back to making sure we're listening, making sure we're closing the feedback loop.

Their collaborative agreement on what's most important floats to the top for everyone to see. So you can easily see which are the most popular ideas and which ideas are new, should people want to jump on in and vote on those.

We, the citizens, through the state, pay for the production of academic books and research papers twice, first through salaries and research grants, and second through the purchase of books and journal subscriptions. This is how the the most fundamental principles of academia, to study and to share its findings, are obstructed, and its operation is made far more expensive and cumbersome.

Learning from Dell

Customers are in control. Work with them and learn from them. Real conversations are two-way. Think before you talk—but always be yourself. Address any form of dissatisfaction head on. Be aware that any conversation can become global at any time. Size doesn't matter—relevance does. Just as one journalist can trigger a newscycle, one blogger can do the same. Don't be afraid to apologize. Develop direct links to customer community (IdeaStorm for Dell), listen for how we can improve. One customer is part of many communities. Teamwork, transparency and frequent consistent communication are key in this new world. No shortcuts are possible. Implementing business change requires much effort across departments.

Engage our people to make it work

Having a terms-of-service agreement with these new media providers will make it easier for government agencies to create pages and use them to dramatically increase access to information, offer education on government services, and further empower citizens to interact with government.

For the past six months, a coalition of agencies led by GSA has been working with new media providers to develop terms of service that can be agreed to by federal agencies. The new agreements resolve any legal concerns found in many standard terms and conditions that pose problems for federal agencies, such as liability limits, endorsements, freedom of information, and governing law

"We need to get official information out to sites where people are already visiting and encourage them to interact with their government," says GSA Acting Administrator Paul Prouty. “Millions of Americans visit new media sites every day. The new agreements make it easier for the government to provide official information to citizens via their method of choice.”

We face many challenges today, none more urgent than the economic crisis, but with it comes an opportunity to seek new ways of governing. In San Francisco, like other cities, we are using this opportunity to engage our greatest resource, the public, to build a government that works better for all of us.

Das novellierte Gesetzt ermöglicht tatsaechlich - ein wesentlicher Fortschritt - den Zutritt der Wissenschaft zu Datenbestaenden, in denen Daten aus unterschiedlichen Erhebungen zusammengeführt wurden. Auf Inititative von Vizekanzlers Josef Pröll (Antwort-Brief als PDF-Datei zum herunterladen) wurde eine Arbeitsgruppe eingerichtet, in der in Zusammenarbeit von BKA, BMWF und Statistik Austria ein gangbarer Weg gefunden werden soll, den Anliegen der Wissenschaft nach Zugang zu den "Mikrodaten" zu ermöglichen.