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Parycek

Customers in Control at Dell's IdeaStorm | Blogs | ITBusinessEdge.com - 1 views

  • It's not your traditional ROI model. Back to the culture, it supports the fact that you don't need a hard number at the end of the day. It's the right thing to do, we want to listen to our customers, so let's do it.
  • ... you get the whole funnel of ideas and it's a challenge as to how to disperse them. Everybody has full-time jobs. We make further strides every day in getting reporting and getting everything set up so people can get engaged, on the site and just with the information. To me, that's the hard part. And it goes back to making sure we're listening, making sure we're closing the feedback loop.
  • Their collaborative agreement on what's most important floats to the top for everyone to see. So you can easily see which are the most popular ideas and which ideas are new, should people want to jump on in and vote on those.
  • ...1 more annotation...
  • Probably the biggest thing, we have more and more Dell employees joining in. I'm being contacted by a lot of areas within Dell. There's a big focus on innovation now. So everyone in product groups talking about innovation and collaboration is talking about IdeaStorm.
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    It's not your traditional ROI model. Back to the culture, it supports the fact that you don't need a hard number at the end of the day. It's the right thing to do, we want to listen to our customers, so let's do it.
Judith Schossboeck

Twitter can predict the stock market - 1 views

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