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Parycek

The Social Media Bubble - 1 views

blogs.hbr.org/...the_social_media_bubble.html

opengov socialmedia opendata

shared by Parycek on 25 Mar 10 - Cached
  • Call it relationship inflation.
  • Trust
  • Disempowerment
  • ...3 more annotations...
  • Hate. There's this old trope: the Internet runs on love. Equally, though, it's full of hate: irrational lashing-out at the nearest person, place, or thing that's just a little bit different.
  • Exclusion. Hate happens, at least in part, because of homophily: birds of a feather flock together. The result is that people self-organize into groups of like for like.
  • Value. The ultimate proof's in the pudding. If the "relationships" created on today's Internet were valuable, perhaps people (or advertisers) might pay for the opportunity to enjoy them. Yet, few, if any, do — anywhere, ever.
  • Parycek on 25 Mar 10
     
    Umair Haque - Harvard Business Review
Parycek

Matrix « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing - 0 views

www.web-strategist.com/...matrix

socialmedia

shared by Parycek on 20 Mar 10 - Cached
  •  Brands Must Stay Focused On Where Customers Already Are
  • Google Buzz Facebook MySpace Twitter
Parycek

Overview: Social Media Blogs - 0 views

ihop.typepad.com/...sources-for-your-projects.html

blogs

shared by Parycek on 20 Mar 10 - Cached
  • Parycek on 20 Mar 10
     
    Blog Übersicht
Parycek

Governor's Office Social Media Usage and Policies - 0 views

www.mass.gov/?pageID=gov3terminal&L=3&L0=Home&L1=Key+Priorities&L2=Civic+Engagement+%26+Strong+Communities&sid=Agov3&b=terminalcontent&f=staying_informed_involved_online&csid=Agov3

opengov opendata socialmedia case guidelines

shared by Parycek on 20 Mar 10 - Cached
  • Parycek on 20 Mar 10
     
    As part of our commitment to transparency and civic engagement in government, the Office of the Governor uses several tools including: ...
Parycek

You Can Learn From "Dell Hell." Dell Did | CustomerThink - 0 views

www.customerthink.com/...u_can_learn_dell_hell_dell_did

dell case

shared by Parycek on 16 Apr 10 - Cached
  • Learning from Dell
  • Customers are in control. Work with them and learn from them. Real conversations are two-way. Think before you talk—but always be yourself. Address any form of dissatisfaction head on. Be aware that any conversation can become global at any time. Size doesn't matter—relevance does. Just as one journalist can trigger a newscycle, one blogger can do the same. Don't be afraid to apologize. Develop direct links to customer community (IdeaStorm for Dell), listen for how we can improve. One customer is part of many communities. Teamwork, transparency and frequent consistent communication are key in this new world. No shortcuts are possible. Implementing business change requires much effort across departments.
  • Engage our people to make it work
  • ...1 more annotation...
  • Tools are important but people drive processes. Feedback digital media tools for email and chat, inside and outside of Dell, are becoming as vital as call data and traditional online support. Working globally means anti
Johann Höchtl

GSA Takes Another Big Step Forward - 1 views

www.gsa.gov/...contentView.do

SNS social web sites agreement USA

shared by Johann Höchtl on 16 Apr 10 - Cached
  • Having a terms-of-service agreement with these new media providers will make it easier for government agencies to create pages and use them to dramatically increase access to information, offer education on government services, and further empower citizens to interact with government.
Judith Schossboeck

Wirst du das Twittern - 1 views

www.heise.de/...t-Du-das-twittern-1170227.html

twitter social media facebook medien

shared by Judith Schossboeck on 17 Jan 11 - No Cached
  • Judith Schossboeck on 17 Jan 11
     
    Studie, wie verbreiten sich Nachrichten im netz
Johann Höchtl

Defining Gov 2.0 and Open Government | Gov 2.0: The Power of Platforms - 1 views

gov20.govfresh.com/-0-and-open-government-in-2011

opengov gov2.0 platform Shirky

shared by Johann Höchtl on 28 Jan 11 - No Cached
  • The future of open government is allowing seamless conversations to occur between thousands of employees and people … You can’t divorce open government from technology. Technology enables the conversation and supports the conversation. We’re finding that if we don’t stand in the way of that conversation, incredible things can happen.
  • will open government be able to tap into the “civic surplus” to solve big problems. That’s Clay Shirky‘s “cognitive surplus,” applied to citizens and government. For open government to succeed, conveners need to get citizens to participate
Johann Höchtl

Questioning Shirky's Cognitive Surplus - 0 views

www.socialmediaexplorer.com/...ning-shirkys-cognitive-surplus

cognitive surplus Shirky value production

shared by Johann Höchtl on 28 Jan 11 - No Cached
  • Public and civic value require commitment and hard work among the core group of participants. It also requires that these groups be self-governing and submit to constraints that help them ignore distracting and entertaining material and stay focused instead on some sophisticated task
  • True socially-infused movements cannot be forced
  • The bad news for marketers is that Shirky’s examples quietly illustrate that we can’t force meaningful social activities. They happen organically, if not accidentally
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