Google Apps vs. Microsoft Office - 0 views
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That's certainly one reason Microsoft still holds a giant lead in market share.
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An IDC survey in July 2009 shows that nearly 97% of businesses were using Microsoft Office, and 77% were using only Microsoft Office.
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About 4% of businesses use Google Apps as their primary e-mail and productivity platform, but the overwhelming majority of these are small and midsize organizations, according to a separate survey by ITIC. This puts Google well behind the open source OpenOffice, which has 19% market share, ITIC has found.
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What a dumb ass statement: "That's certainly one reason Microsoft still holds a giant lead in market share." The SFGate article compares Google Apps lack of service to Microsoft's Productivity monopoly, suggesting that Microsoft provides better service? That's idocy. Microsoft's service is non existent. Third party MSDN developers and service businesses provide near 100% of MS Productivity support. And always have. Where Microsoft does provide outstanding support is to their MSDN network of developers and service providers. Google will have to match that support if Google Apps is to make a credible run at Microsoft. But there is no doubt that the monopolist iron grip on the desktop productivity platform is an almost impossible barrier for Google to climb over. Service excellence or not.