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Marc-Alexandre Gagnon

Starbucks Launches Mobile Payment in the UK [25Nov11] - 0 views

  • Leading coffee chain Starbucks is bringing its mobile payment system to its chain of 700 stores in the UK, allowing owners of the Apple iPhone to make payments for their purchase straight from their handset.
  • The mobile payment service is already up and running in the US, and is scheduled to launch in the UK from January 5th, when the mobile app should be launched in the Apple App Store.
  • The company claim that customers using the service reduce transaction time by around 10 seconds, which soon adds up when you are serving hundreds of customers a day. Customers who use the app can still get Starbucks freebies and other promotions added to their account.
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  • The app makes use of barcode scanning, and links customers' Starbucks card to the application. To make a payment, users simply launch the Starbucks app, select card, and scan the barcode across scanners in the store.
  • Brian Waring, Vice President of Marketing and Category for Starbucks in the UK, said: “Customers want to be served quickly, but fewer want to use cash. We wanted to find a way for them to pay in the quickest way possible. Because our customers want it, we have created our own custom built mobile payment technology rather than waiting for Near Field Communication technology which is currently not widely available. We are always thinking of new ways to add value to our customers and give them more reasons to choose Starbucks.”
  • The app, when it launches, will work on the Apple iPhone and the Apple iPod. A version for the Android platform is expected later in 2012.
Marc-Alexandre Gagnon

Telefonica trials NFC payments using BlackBerry smartphones | Econsultancy [24Nov11] - 0 views

  • Telefonica Digital staff are to start testing NFC payments using BlackBerry smartphones, RIM announced in a blog post yesterday.
  • In collaboration with local banks and retailers, 350 Telefonica employees will trial the devices at its headquarters in Spain.
  • Telefonica CEO Matthew Key is quoted as saying the technology will be rolled out in several markets in 2012.
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  • The ‘Telefonica Wallet’ is enabled on BlackBerry Bold 9900 (pictured below), Curve 9360 and Curve 9380 models, allowing staff to make payments and access the company offices by tapping their smartphone against a reader.
  • The system replicates a physical wallet, allowing users to choose from a range of cards to make transactions or simply check account balances.
  • But concerns around security will be the main obstacle, and Brill says that in his experience consumers tend to be polarised into those who think NFC technology is a great idea and those who are suspicious about it.
  • Brill, who also chairs the DMA mobile council, believes the dual functionality of the Telefonica Wallet could be key to its success.
  • “Touch payments have been available in debit cards for some time but there hasn’t been a major take up. It is difficult to force new behaviours on people, you have to tie it in with something they are already doing,” said Brill.
  • Phone manufacturers would certainly have us believe that NFC is the future, and PayPal claimed today that we will be living a cash-free existence by 2016.
  • Mark Brill, CEO of Formation, warned that the test won’t mean much unless Telefonica and RIM can learn something from it.
  • But with predictions that up to 50% of smartphones could be NFC-enabled in the next three years, it may be the case that carrying cash could soon become passé.
Marc-Alexandre Gagnon

Orange and Barclaycard launch smartphone payment service - IT News from V3.co.uk [20May11] - 0 views

  • Orange and Barclaycard have launched the UK's first contactless payment service allowing customers to pay for purchases using a smartphone.
  • Orange Quick Tap allows payments of up to £15 in over 50,000 outlets around the country, including Pret A Manger, McDonald's and Subway.
  • Customers have to purchase a Samsung Tocco Lite smartphone to use the service, which is available for £55 on pay-as-you-go or free on a £10 per month, two-year contract.
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  • Customers also need an Orange credit card, Barclaycard or Barclays debit card to transfer money onto the Quick Tap app.
  • Barclaycard is touting the system as highly secure, highlighting the fact that users can opt to input a PIN every time they make a payment.
  • Using mobile phones to make payments is a natural extension of the smartphone, according to Pippa Dunn, vice president at Orange.
  • "We no longer use our mobile phones simply for talking and texting. Apps, cameras and music players allow us to use them for a lot more," she said.
  • "Orange Quick Tap is the first of its kind, a service that allows you to pay for everyday items just by tapping your phone wherever you see the contactless payment symbol. It's going to start a revolution in the way we pay for things on the high street."
  • Carolina Milanesi, research vice president at Gartner, told V3.co.uk that this will be the first of many services as near-field communication (NFC) technology becomes a common feature on Android, BlackBerry and possibly Apple devices.
  • "[However], a little more work needs to be done on the service side as there are different kinds NFC approaches being used by the providers," she said.
  • There are currently 12.9 million contactless cardholders in the UK, and Barclaycard expects the new service to drive adoption.
  • O2 is gearing up to introduce NFC services during 2011, including a wallet application and direct-to-bill and peer-to-peer payment facilities.
  • Analyst firm Juniper Research predicted that NFC will be built into one in five smartphones by 2014 as mobile payment and interactive promotions take off.
  • Over 23 million NFC-capable smartphones are expected to be in circulation by the end of 2011, according to Juniper.
Marc-Alexandre Gagnon

Like Dwolla, SCVNGR is Building Local Mobile Payments Groundswell With LevelUp [24Nov11] - 0 views

  • Location-based social game mechanics are not inherently transactional. That is where the company's newest product, LevelUp comes into play. Take merchant offers, location, game mechanics and make then transactional and you have an idea what LevelUp is trying to do in the mobile payments space.
  • LevelUp is the path and it dives deep into the fundamental nature of payments, merchants and how people interact with money.
  • How Does LevelUp Work?
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  • Levelup is a mobile payments system at its core. It currently has 100,000 users across four cities (Boston, New York, Philadelphia and San Francisco) with 600 merchants signed up.
  • The basic payment structure is that LevelUp provides the merchants with an Android smartphone with a QR code reader and consumers with the LevelUp app that has a personalized QR code that effectively acts as the interface to their wallet
  • Users tie their debit/credit cards to the QR code in LevelUp's app. The security behind that is what could be considered a triple-blind token system. No actual payment information is being stored on the device (unlike the Google Wallet, for instance) and there are three steps from the phone to the bank to obfuscate where the payment is actually coming from.
  • Then there are the deals and game mechanics. When merchants sign up, they are prompted to give buyers a credit.
  • The more times that people pay with LevelUp, the more opportunities for credit to be accumulated (hence, the notion of leveling up to a new offer).
  • About 45% of users return to pay full price at the merchant and users on average use LevelUp about twice per week. The location system comes in by seeing on a map in the app what merchants close to you are using the service and what kind of deals they have.
  • "With LevelUp being transactional, we wanted to make it as fundamentally simple as humanely possible," Priebatsch said. "Frankly you should never have to do anything other than just pay with it and good things should happen to you and that should make you want to keep using it."
  • LevelUp has a certain type of groundswell that other local mobile payments options do not. In that way, LevelUp's closest kindred spirit is more likely to be Dwolla than it is something like Square or Google Wallet
  • There has been talk of SCVNGR being acquired but it is more likely that the company will eventually make partnerships with other ground-swell mobile payments companies like Dwolla.
  • What LevelUp and Dwolla have done is created a local ecosystem of merchants willing to use mobile payments in their communities. This is the bottom-up approach and, as of yet, is proving to be as effective than the top-down approach taken by companies like Google and PayPal.
  • What are the pain points for mobile payments? For the consumer, it is having the app and the ability to tie it to a payments process. LevelUp cuts down on the pain points by having the ability to tie the wallet to a debit/credit card through its triple-blind token system and using QR codes.
  • According to Priebatsch, QR codes are not necessary to the process. Any interface (like NFC) will do but the QR code is working for now and LevelUp can work with any device that can project a black and white image
  • This is where Priebatsch starts to get deep into the nature of payments and the notion that money is nothing but a form of information that transfers from one point to another. Priebatsch's grand plan, that translates well to a five to 10 years down the road for the company, is to bring the payments process down to "interchange zero" where the cost of moving that information from Point A to Point B is next to nothing.
  • Here is the philosophy, according to Priebatsch:
  • People will eventually make the flow of money more and more efficient, and the cost of transferring information, or money as information, will eventually converge to zero. This concept is something that we describe as "interchange zero". And as money flows frictionless-ly, all sorts of great things happen around that. You get to pay less at the store because the business does not have to pay interchange on top of their prices.
  • The really fascinating thing with that, is that a new monetization model needs to be found for the payments industry because somebody needs to make the $50 billion dollars a year to actually support the whole thing. And I believe, and I have a game mechanics background, that the way that that money is going to be replaced, as the idea of me paying you to just move money back and forth goes away, the way that people are going to make money on payments is taking the information inherent in payments and applying a series of game mechanics.
  • To create a series of actions which get consumers to spend more and come back more often. And this help the business make more money off of each transaction. So the payment, as a utility, will be frictionless, and the money will flow to the company, enterprise, person, organization who can add the most value to the transaction."
Marc-Alexandre Gagnon

NZ #NFC trial launched by BNZ and Vodafone - The Wall - Innovation and strategy in cards and payments [24Nov11] - 0 views

  • iTnews is reporting this morning that the Bank of New Zealand has begun a Near Field Communications (NFC) payments trial, in partnership with Vodafone NZ and Visa.
  • The news comes quickly after the Commonwealth Bank announced its ‘Kaching’ iPhone app. Kaching will use a case over the phone to enable contactless payments, as well as allowing users to pay to mobile, Facebook and email.
  • CBA’s Kelly Bayer Rosmarin will present in Australia’s only dedicated NFC conference. To find out more about NFC in Australia and New Zealand, click here.
D'coda Dcoda

Orange customers can now pay for goods in UK stores with their mobiles [21May11] - 0 views

  •  
    today, Orange and Barclaycard officially launched 'Quick Tap', which is the UK's first contactless mobile phone payments service. The service is designed for small purchases of under £15, and contactless readers will be available at over 50,000 UK stores. You'll know that a store has the special reader when it displays the contactless payments symbol, and Pret A Manger, Eat and Subway are among the outlets to have signed up already. Quick Tap uses a secure SIM-based approach to mobile payments, and Orange customers will require a 'Quick Tap' enabled handset. The scheme launches with a Quick Tap enabled version of the Samsung Tocco Lite, and the device will be available on pay as you go and pay monthly price plans. More handsets are expected to follow from a selection of manufacturers. Barclaycard, Barclays debit or Orange Credit card users can transfer funds of up to £100 simply and securely onto the handset's Quick Tap app, after which the phone is ready to make payments of £15 and under in a single transaction.
D'coda Dcoda

A New Approach To Reducing Spam: Go After Credit Processors [20May11] - 0 views

  • "A team of computer scientists at two University of California campuses has been looking deeply into the nature of spam, and they think found a 'choke point' [PDF] that could greatly reduce the flow of spam. It turned out that 95 percent of the credit card transactions for the spam-advertised drugs and herbal remedies they bought were handled by just three financial companies — one based in Azerbaijan, one in Denmark and one in Nevis, in the West Indies. If a handful of companies like these refused to authorize online credit card payments to the merchants, 'you'd cut off the money that supports the entire spam enterprise,' said one of the scientists." Frequent Slashdot contributor (and author of a book on Digital Cash) Peter Wayner wonders if "the way to get a business shut down is to send out a couple billion spam messages in its name."
Marc-Alexandre Gagnon

Mobile payment security apps coming to NFC-ready smartphones - Computerworld [26Aug11] - 0 views

  • Four major credit card companies are working with the Isis mobile wallet venture to install mobile payment security applications on upcoming NFC-ready smartphones in the U.S.
  • Visa expects to license its own software, called PayWave, to the upcoming near-field communication (NFC) smartphones sold by the three wireless carriers in the Isis consortium, a Visa spokeswoman said yesterday.
  • All four of the credit networks offer contactless payment software, which today is more widely used on cards containing chips than in smartphones. Isis officials said in July that having all four on board will increase consumer and merchant acceptance of NFC-ready smartphones used to make point-of-sale purchases.
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  • With the various contactless payment applications, customers would likely launch the application on a smartphone with a single touch, and then enter a PIN before waving it at a contactless terminal to make a payment at a retail outlet.
Marc-Alexandre Gagnon

Broadcom bets big on NFC for more than mobile payments - Tech News and Analysis [26Sep11] - 0 views

  • Broadcom, the radio chipmaker is making a big bet on mobile payments finally hitting its stride with its latest Near Field Communications chip.
  • Craig Ochikubo, VP of the business unit that oversees NFC at Broadcom believes it’s finally time for mobile payments to shine.
  • NFC can be used to authenticate a device more easily than a Bluetooth pairing, so if someone wanted to share a video file from his phone to his television set, all he would have to do is swipe the phone against an NFC reader and ship the file over using a Wi-Fi or other large data rate protocol.
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  • “We can’t ignore mobile payments. So much has happened recently and carriers and banks and credit card companies all see that there’s a revenue stream involved, and so they’re working together,” said Ochikubo.
  • Making it easier to connect the phone to other networks securely and easily could enable a host of new applications he thinks.
  • Ochikubo believes the time for mobile payments is now
  • Many of the large credit card companies view mobile payments as a way to help cut down on fraud, and so are actively trying to persuade merchants to swap out their old equipment with new gear that will also read NFC chips. Visa for example has pushed a plan that will lower the costs of complying with security certifications if merchants switch.
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    Broadcom bets big on NFC for more than mobile payments - Tech News and Analysis http://t.co/10TMppos
Marc-Alexandre Gagnon

Why Mobile Payments Might Still Be A Few Years Away In A Few Years | paidContent [27Sep11] - 0 views

  • Are mobile payments the new speech recognition technologies?
  • One of the bigger stories in mobile this year has been the growing investment and hype behind the idea of using one’s mobile phone as a method of payment, but it’s pretty clear that the details of how any one company or organization will build a mobile-payments system are still very much up in the air.
  • a sizable number of people and companies believe that the smartphone can be a natural evolution of the credit card in just a few years.
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  • extensive field trials have to be conducted to make sure phones with NFC (near-field communications) technology work properly with merchant terminals and back-end payment-processing systems before any of this can hit the mainstream.
  • somebody needs to convince the average consumer why paying with their phone is easier, safer or more rewarding than pulling out cash or a credit card.
Marc-Alexandre Gagnon

Mobile Person-to-Person payment and Alerts launched [28Sep11] - 0 views

  • New mobile payment services help banks realise the future of payments
  • Visa Europe, Europe’s leading payments technology company, today announced the launch of Visa Mobile Person-to-Person payments and Visa Alerts: two new services designed to help consumers manage their money and make payments using their mobile phones.
  • the new services give Visa Europe’s member banks the tools to respond to growing consumer demand for fast, secure, convenient and innovative ways to make and manage payments using their mobile phones.
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  • Peter Ayliffe said: “The way we pay is changing, driven by the rapid uptake of new technologies and growing consumer demand for more flexible payments
  • We are already seeing early adoption of mobile payments, and in the coming months we will see the arrival of mainstream NFC technologies, advanced loyalty and e-commerce services, and ultimately, the launch of a new digital wallet.”
  • Support for other mobile Operating Systems, multiple currencies and payments to and within non-European countries will be added over following months.
  • Visa Alerts notify registered Visa cardholders on a real-time basis whenever their card has been used to make a purchase or to withdraw cash through Visa Europe’s payment network.
  • developed by Visa Europe in partnership with Monitise, the first of many services that will be made available through the partnership announced in early 2011.
  • Visa Mobile Person-to-Person payments allow registered users to transfer funds to any Visa cardholder in Europe from their mobile phone, backed by all the security and expertise of Visa Europe’s industry-leading processing systems. The app makes it easy to send money to an address book contact, to a mobile phone number, or to a specific Visa card number – whether or not the recipient is registered with the service.
  • Monitise plc (LSE: MONI.L) is a technology company delivering mobile banking, payments and commerce networks worldwide with the proven technology and expertise to enable financial institutions and other service providers to offer a wide range of services to their customers in developed and emerging markets.
Dan R.D.

Gartner Questions Near-term Adoption of NFC Mobile Payments [12Sep11] - 0 views

  • I don’t disagree with the headline (see full article here).  The problem for NFC payments has little to do with the state of NFC technology, or the road-map of NFC-enabled handsets, or the POS integration required at merchant sites.  Those issues are either solved (or solving).The main hurdles for NFC payments are twofold:a highly complex payment ecosystem of banks, merchant acquirers, and payment processors who must demonstrate regulatory and PCI compliance, flawless security, and adequate payer authenticationand customers’ proclivity to adopt a new mode of payment, e.g. from ‘card-swipe’ to ‘phone-touch’Ask yourself – would I have to use my phone to complete a payment vs. my credit card? Personally, I think the experience will be novel but only really offer nominally more convenience.
Dan R.D.

Windows 8 will support NFC | Ubergizmo [14Sep11] - 0 views

  • NFC still isn’t too common in the US, but it looks like it’s going to be a standard feature for all future mobile devices. Manufacturers have been slowly implementing NFC functionality into their phones and tablets recently, so it’s no surprise that Microsoft today announced that Windows 8 will ship with native support for NFC. For those not in the know, NFC (Near Field Communications) is a method of communication that two mobile devices can use to communicate with each other just by being in each other’s presence. It can be used for a whole range of functions such as making payments, to collecting information. Today at the BUILD conference, Microsoft also demonstrated the usage of NFC on its Windows 8 tablet. Using an NFC-enabled business card, the demonstrator could simply collect the website address from it by pointing the corner of the tablet towards the card and tapping the notification. It sure beats launching a QR code scanner or manually typing it in. Check out the video after the break:
Marc-Alexandre Gagnon

Handicapping the mobile payments battle - Mobile Marketer - Columns [30Jun11] - 0 views

  • New technical standards and consumers’ extensive use of mobile media put us on the cusp of an explosion in mobile payments.
  • Long rumored and heavily used in Asia, mobile phones have the ability to be used as payment devices similar to credit cards.
  • Now, the growing penetration of smartphones, the widespread use of phones to comparison shop, share price or product features or accept discount and coupon offers makes mobile payments the next high demand phone function.
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  • There is finally a single technical standard called Near Field Communication (NFC) that everyone is embracing.
  • This could be the rationale for Google’s purchase in December of Zetawire, a wireless payments startup.
  • Getting mobile payments to market will be a five-way fight. The contenders will be banks and credit card co-ops (Visa and Mastercard), online merchants (Amazon, eBay and Google), wireless carriers such as Verizon Wireless, AT&T, Sprint and T-Mobile, handset builders (Nokia, Motorola) and Facebook.
  • Mobile payments will be data-rich and complicated.
  • There are several technical options to do payments – in the phone itself, tapping a terminal such as a gas fob, texting or having charges billed to your mobile phone bill. 
Dan R.D.

Iota, led T-Mobile Vets, Seeks a Simpler Way to Navigate the 'Internet of Things' [06Jul11] - 0 views

  • With big bets by the titans of technology and consumer finance, 2011 is becoming the year that American business got serious about jumpstarting the “Internet of things“—a broad web of digitally enhanced locations that consumers can navigate the same way they now use smartcards to pay their bus fare or open security doors at work. For Seattle startup Iota, that transformation isn’t happening fast enough. This team of former T-Mobile employees is aiming its considerable experience in the mobile sector at a new type of device that it says is ready to go right now. They believe it can be made cheaper, easier, and more open than expensive new radio frequency ID-enabled smartphones controlled by the big market players. Their mission is to put the futuristic promise of what’s called “near-field communications,” or NFC, into the hands of anyone who doesn’t have a smartphone, or wants to spend less time digging around in a field of apps. The company, based in Seattle’s hip Capitol Hill neighborhood, has raised $1.4 million so far and is currently about $600,000 of the way through a $1 million convertible-note round, founder and CEO Russ Stromberg says.
Marc-Alexandre Gagnon

Finextra: CommBank makes NFC play with Kaching [25Oct11] - 0 views

  • Commonwealth Bank of Australia has unveiled Kaching, a mobile phone application and case capable of conducting NFC-based, e-mail P2P, and Facebook payments from a single handheld device.
  • Depending on the format selected for payment, the transaction will either take place instantly, or generate a unique code for delivery to the recipient, allowing them to access their payment online at a convenient time.
  • David Lindberg, executive general manager cards, payments and retail strategy says: "The recent explosion in uptake of digital and smartphone technology has revolutionised how we all transact, interact and communicate with each other, and this new application will make the dream of mobile payments a reality."
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  • Once the customer has selected an account to both receive and make payments from, Commbank Kaching will enable them to pay anyone via MasterCard PayPass, an email address, phone number or Facebook friendship.
  • Commbank Kaching combines peer-to-peer payments via the phone's contacts and email addresses, and 'social payments' via a user's Facebook friends along with NFC contactless technology.
  • Users wishing to activate the NFC functionality will need to use an iCarte cover - billed as an interim technology by the bank - which is available for purchase during the app installation process.
  • "Mobile and online social payment is the next step in transaction technology," says Lindberg.
  • Now, for the first time, Australian consumers will no longer have to rely on cash or cards to make payments to family, friends or even businesses.
Dan R.D.

Traffix gets $7M to solve mobile signaling challenges - Broadband News and Analysis [02Nov11] - 0 views

  • Mobile handsets have a bad habit of oversharing with the networks they operate on, with some handsets being chattier than others. This signaling data, as it’s known in the industry, can congest mobile networks, and Traffix Systems, a six-year-old Israeli company wants to help operators solve that problem.
  • The company said Wednesday that it raised a first round of $7 million led by Bessemer Venture Partners to help it expand operations. Ben Volkow, the CEO, says that 60 percent of operators already have some Traffix gear on their networks to address and manage signaling traffic, but more operators are interested. As more operators began deploying LTE networks, which add to the complexity of signaling traffic and to the overall network, Volkow decided that his previous strategy of growing the business through bootstrapping it no longer made sense. “We needed to scale and grow the business,” he said in an interview.
  • Signaling traffic is the data the phone or device sends out to the network to tell it where it is, what is it is doing, how much it is allowed to do based on the subscriber’s plan and figure out when to hop to the next base station. Chetan Sharma, a wireless analyst, issued a report last year noting that network congestion is generally caused by two big things: (1) signaling traffic caused by smartphones and superphones and (2) peak data traffic caused by data cards and embedded laptops.
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  • He wrote that signaling traffic is growing faster than raw data traffic because smartphones are not very efficient with applications. As proof, he showed that smartphone signaling traffic is more than eight times data card signaling traffic, even though smartphones were only a small segment of the overall base of devices on the network. And this report was issued before smartphones had achieved the popularity that they have today!
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