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Customer Experience has become more than a buzzword, evolving into a rigorous movement and dedicated practice worldwide. So much so that brands are expecting it to evolve and grow further this year. While a lot of Customer Experience trends related posts are predictive, here's a more in-depth take on what exactly is awaiting brands when it comes to CX in 2017!

CUSTOMER EXPERIENCE TRENDS FOR 2017

Infographic that conveys tangible action points on HOW your Business can win back Angry Customers. A lost customer is often seen merely as a lost customer and not as a potential opportunity to rectify your mistakes, get better at customer experience, and show the customer that they are indeed valued.

Know How To Winback Customers Who Are Angry

The social landscape was, unsurprisingly, seen as a marketing platform for years. This was until the evolution of customer experience from just a concept to an organization-wide priority and the digital transformation of the modern-day customer. As a consequence, social media evolved into something more holistic. Today, the image that your business has on social platforms goes way beyond what you are selling. What matters, even more, is the communities you represent, the type of experiences you deliver, the culture that you nurture within your organization and how far you go to ensure that your employees are engaged.

Valuation, revenue, cost of customer acquisition, inventory, venture debt, advisory shares, line of credit, equity - words you would normally associate with stuffy board rooms and golf courses, not prime time television. However, millions of people like me did not learn these words sitting with our notebooks open in MBA classrooms. We learnt them by sitting in front of the TV with popcorn watching prime time, Mark Burnett approved reality television.

Shark Tank Take Away

What differentiates brands like Amazon and Zappos from the rest? Why are these brands brought up during any discussion on Customer Experience, in a positive manner? How have these brands garnered a loyal fan base that can't be poached by their competitiors? The answer lies in the difference in approach. Brands that attain a Cult Status have been able to hit those heights only because their approach to running a business is not just different but more customer-focused. The other brands, however, are comfortable with the status-quo and satisfied with average profits and average results. So, what exactly is this 'difference in approach' we are talking about? Here's an infographic highlighting what Cult Brands do differently from the rest.

Great Infographics On Cult Brands

Kay Pee Con are the best manufacturing and ready mix supplier in Delhi/NCR a factory or batching plant, according to a set recipe, and then delivered to a work site by truck mounted in-transit mixers. This firm having best experience about customers includes construction companies, real estate developers, contractors and individuals.

Kay Pee Con are the best manufacturing and ready mix supplier in Delhi/NCR a factory or batching plant, according to a set recipe, and then delivered to a work site by truck mounted in-transit mixers. This firm having best experience about customers includes construction companies, real estate developers, contractors and individuals.

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If you want to sell the high profit game console on the platform. This model is the best choice!

Cosmetics major Coty has selected Middle East-based online retailer Jollychic to enhance its online presence and shopping experience for customers.

We have been at the cutting edge technology of Video collaboration systems for 23 years. We design solutions that are tailor-made for each customer. We deploy and maintain these through our network of support centers and partners across India. We bring together multiple video collaboration technologies for an integrated and realistic video experience. 1. Budget friendly cameras & speaker phones with one year warranty Interoperable with leading cloud VC services 2. AVer cameras & speaker phones with five year warranty Certified by MS Teams, Zoom, Google Meet 3. Collaboration Kit - Multiple apps - One Video conferencing device with touch panel and collaboration products that enables wireless presentations, room scheduling and a host of other features