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"Most of our students love learning and creating even if they do not express this in our classes. Millions around the world read, create, produce, direct, summarize, translate, edit, and share outside of learning institutions everyday on their mobile devices or through the web."

The disappointing results from San Jose State's experiment with online courses shouldn't be interpreted to mean that such courses can't help students. But the classes the university offered in collaboration with online provider Udacity were practically a model of how to do online education badly: rushed into existence and sloppily overseen.