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Research on behaviors to cultivate to improve employee trust in an organization, and how that helps the corporate bottom line.

Effects be tools for individual leaders to use (at any level) to increase trust. Also a good reminder of the reasons that company loyalty needs to be earned rather than expected. Some good nods to openness as well.

Some of this is repackaged, some new. Great wrap-up and helpful perspective on social capital and close vs weak ties (which they give a different name to).