Group items tagged

Be Prepared

Respond in a Timely Manner

Handle Public Grievances Privately

Where your visitors are coming from – very important if you’re targeting a specific audience.How your visitors found your website – this is very important for determining which of your efforts are paying off. It shows if visitors found your site directly, through a referral from another website (ex: Twitter, Facebook), or from search engines.Web browsers used by your visitors – knowing which web browsers your visitors use allows you to know which browsers you should be focusing on.What keywords were used by visitors in the search engines to get to your website – this is very crucial for SEO. Knowing which keywords people are searching for to get to your site determines if you are on the right track.

New program helps visitors to learn more about the city.

QR code use is the ideal way to share this information.

It allows visitors to the city to play a game where they must scan the barcodes at various different locations found throughout Dallas. When they perform a scan, they are provided with a trivia question or a task that must be completed. Each time they answer correctly or finish the required activity, they gain points. Those can be accumulated in order to earn prizes.

When the customers used the QR codes to reach the portal, they now have many options available. Those who scan the QR codes are able to pay their bills on the internet, but they can also have a look at detailed information regarding their energy use, and read about rebate programs and energy savings tips that can help them to reduce the amount they are spending on this service. House added that “It’s a kind of one-stop-shop for members.”

Firm suggests that change-resistant businesses could face obsolescence

Consumer friendly mobile commerce services may solidify the future of some companies

Tech-savvy companies may become stronger competitors in their industry

Unfortunately, many of the consumers find that even when they do know what QR codes are and they use their mobile devices to scan them, they rapidly discover that the mobile marketers didn’t take the time to make the scan worthwhile. For example, if all the code does is direct the user to the homepage of a website, there will be a far poorer response than if scanning the code allows the smartphone owner to gain access to an exclusive discount coupon.

Among the main problems are that while they have become highly popular among companies, many consumers still haven’t figured out what they are. This is a slow learning process that is catching on, but that hasn’t included the majority of smartphone users quite yet.

Giving the consumer an option to scan a QR code which leads them to a website that is not optimized for the device they use to scan it is like sending someone with a broken arm in to get a full-body physical. People use QR codes to take action directly, so don’t make them jump through hoops, pinching, zooming and navigating through a messy desktop site. Give them what they want: a mobile experience.

the QR codes that perform far better are the ones that offer consumers a benefit for scanning.  This means providing a discount, special offer or inclusion in some sort of exclusive program in order to provide customers a return on investment for their time. Of course, clever marketers can find plenty of ways to provide a reward for scanning while still integrating plenty of branding as well.

Provide a meaningful call to action.

Make the interaction worthwhile.

1. Immediacy

2. Compatibility

3. Find-ability – Mobile sites can be found easier

53 percent of Americans haven’t ever used a QR code.

47 percent of people using QR codes, however, is still a significant amount.

71 percent of respondents said that QR codes are “pointless.” 68 percent of this particular demographic said that they’d rather just type in a company’s web address

Not accounting for device width

Making users fill out long forms

Not reconsidering content

Focus on user experience.

Know your audience.

Have a point.