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Vassili BASSAT

62% of small companies are using social networking in everyday business - 1 views

  • The use of cloud CRM by small businesses has now overtaken in-house CRM, with 45% of respondents now using hosted applications as opposed to 36% using in-house CRM
  • cloud solutions continue to be a major way for companies to dramatically reduce IT overheads
  • From a sample of 862 respondents – the majority from small and medium-sized organisations with less than 50 employees – 62% report that they now use social networking in everyday business. The research also shows that 92% of those using it do so to keep in touch with existing customers, whilst 78% are using it to find new customers
  • ...3 more annotations...
  • LinkedIn is the most widely-used social media tool by small businesses, with 83%
  • Facebook (72% of respondents
  • followed closely by Twitter (65%).
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