IBM made a very wise comment regarding businesses in the age of technology, and how things are changing radically for all businesses, and in the long term, for all consumers as well. The IT system and issue at stake here is the future of businesses who choose to not adapt to new technologies, and transform their businesses in the world of technology in our day. Specifically, the article refers to "digital transformation," but does not touch upon an important topic we have discussed in ITGS, being the ethical implications involved in making such a transition. Beginning from the positive aspects of such a transformation, and specifically in the long term, these include: - more buyers - no data loss - better data management/analysis - improved business models through online systems - better quality marketing -- more effective So, in terms of these factors, one could say that such a "digital transformation" would definitely be worth the effort in the long term. However, ethical implications must also be considered, which include potential spreading of data to the wrong people, "filtering" the minds of consumers through online marketing, but also violating the consumer's privacy by noting down what they purchase each time and exchange a list of the consumer's interests to other businesses. In conclusion, we can see that such a digital transformation in terms of technology in relation to businesses can be both good and bad; this entirely depends on the effort that is put in the creation of this system, how well the system is maintained, and to what extent the system is targeted for attacking.

This article discusses artificial intelligence, and the extent to which it is a) realistic and b) can be used as a replacement for humans in the case of chats -- in other words, it analyzes the question of how and when any such bots will be ready for usage in a manner that will be realistic enough for chatting with an actual human being. This development emerged due to the immediate need of firms such as customer service centers to use less work force and yet satisfy customers with solutions to trivial (to them) problems. The advantages for the stakeholders are immediately obvious -- less workforce will be needed because the computers will be in charge of answering most questions, and fewer questions will be eventually directed to an actual individual. However, the immediate ethical disadvantage is the loss of job openings in the area of customer service, along with many other areas, since intelligent machines will soon be the preferred alternative to complete such tasks; this provides the impacts concerning the economic and psychological aspects. Furthermore, through the loss of jobs, it is likely and very possible that legal issues may arise. The solutions to these problems is that the human workers work in tandem with each other; that way, both the machines are put to good use and the aspects involving the loss of jobs and the ethical/moral issues that arise with these points will be solved. Through the analysis of this article, it is immediately and readily obvious that the IT systems involved in this wide range of scenarios includes but is not limited to computers/computer servers, robotic mechanisms (e.g. robotic arms, etc.).