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This article discusses artificial intelligence, and the extent to which it is a) realistic and b) can be used as a replacement for humans in the case of chats -- in other words, it analyzes the question of how and when any such bots will be ready for usage in a manner that will be realistic enough for chatting with an actual human being. This development emerged due to the immediate need of firms such as customer service centers to use less work force and yet satisfy customers with solutions to trivial (to them) problems. The advantages for the stakeholders are immediately obvious -- less workforce will be needed because the computers will be in charge of answering most questions, and fewer questions will be eventually directed to an actual individual. However, the immediate ethical disadvantage is the loss of job openings in the area of customer service, along with many other areas, since intelligent machines will soon be the preferred alternative to complete such tasks; this provides the impacts concerning the economic and psychological aspects. Furthermore, through the loss of jobs, it is likely and very possible that legal issues may arise. The solutions to these problems is that the human workers work in tandem with each other; that way, both the machines are put to good use and the aspects involving the loss of jobs and the ethical/moral issues that arise with these points will be solved. Through the analysis of this article, it is immediately and readily obvious that the IT systems involved in this wide range of scenarios includes but is not limited to computers/computer servers, robotic mechanisms (e.g. robotic arms, etc.).

The robots aren't doing so hot when it comes to policing copyright infringement. Computers are answering to copyright take down requests and some people are misusing it. 2 stakeholders: The people posting things online and the original creators of content that are being pirated online. 2 social/ethical considerations: If a new movie was to be leaked online then it would cause the movie creators to lose a lot of money as more people would just watch the movie for free online. With the computers deciding on the copyright requests, they can target blogs and personal websites which use other contents to post reviews or summaries or fan pages. This can potentially infringe on freedom of expression. A possible solution: A solution to prevent blogs and personal websites from being targeted is to have actual people doing the job instead of robots as us people would be able to decide whether the website is required to taken down or is safe under the creative commons law. "This infringement of copyright is called "fair use" and is allowed for purposes of criticism, news, reporting, teaching, and parody." A robot would not be able to tell between these and would take down innocent blogs while possibly leaving some that are really pirating content up on the internet. List of IT systems: automated bot-based systems