How did it emerge: Supermarket scanners added to make shopping easier, wrong prices submitted in machine, customer has greater total. Who are stakeholders: Mainly large corporations such as Target control them, employees/customers affected. advantages: barcode scanners reduce costs for retailers by $1 billion per year. While systems are fallible, the design is good, the prices of promotional items in the machine is where problems arise. disadvantages: lots of angry customers, need to publicly address problem, may lose business Social Impacts: economic: Customers lose money, sometimes businesses too legal/environmental: court cases, suing ergonomic: easier for employees to use scanner feasible solution: update machines to have correct prices according to sales, update actual sales tags, be aware of promotional items-tend to be problematic Ethical: who's responsible?: big supermarkets/their scanners who's accountable?- big supermarkets alternative ethical decisions: Businesses should come forward, address issues, and actually fix them, as well as listen to customers' problems instead of outright ignoring them. consequences: If they ignore/are rude to customers, they could receive complaints, it would be bad for business, if they address problems, it would be beneficial, but they should come up with substantial plan, shouldn't have to fix individual problem each time.
Who are stakeholders: Mainly large corporations such as Target control them, employees/customers affected.
advantages: barcode scanners reduce costs for retailers by $1 billion per year. While systems are fallible, the design is good, the prices of promotional items in the machine is where problems arise.
disadvantages: lots of angry customers, need to publicly address problem, may lose business
Social Impacts:
economic: Customers lose money, sometimes businesses too
legal/environmental: court cases, suing
ergonomic: easier for employees to use scanner
feasible solution: update machines to have correct prices according to sales, update actual sales tags, be aware of promotional items-tend to be problematic
Ethical:
who's responsible?: big supermarkets/their scanners
who's accountable?- big supermarkets
alternative ethical decisions: Businesses should come forward, address issues, and actually fix them, as well as listen to customers' problems instead of outright ignoring them.
consequences: If they ignore/are rude to customers, they could receive complaints, it would be bad for business, if they address problems, it would be beneficial, but they should come up with substantial plan, shouldn't have to fix individual problem each time.