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Claude Almansi

Helpout "Find out what it's like to get a Helpout!" by Helpouts Support - 1 views

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    "Are you curious about the Helpouts experience? Take a free test spin with a member of the Helpouts Team! You'll get a firsthand tour of the product and see just how easy it is to receive help over video chat. Schedule a time with one of our Helpouts Specialists, or see who is available now! Our team of knowledgeable specialists looks forward to showing you how it all works. If there is a long queue to join this Helpout, feel free to watch our intro video instead!"
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    La mia recenzione di questo "helpout sugli helpout": "Ronnie was very patient and gave very clear answers. As to whether people from other countries than Australia, Canada, Ireland, New Zealand, U.K., and the U.S. (see https://support.google.com/helpouts/answer/3164468?hl=en&ref_topic=14126 ) would be allowed to offer helpouts in future, he said this is planned. As to the difference between helpouts and hangouts, he explained that though helpouts are using the hangout platform, they are a different service. And when asked if helpout participants can use the live captioning app that can be used in hangouts (see https://hangout-captions.appspot.com/ ), he said no. When I asked why the "Introducing Helpouts by Google" https://www.youtube.com/watch?v=K-VFC9AQM1k video is uncaptioned, and the video embedded in the "Find out what it's like to get a Helpout!" https://helpouts.google.com/111421743141645456280/ls/b41c1faef6b76d0f page is not only uncaptioned, but also uncaptionable via e.g. streaming it to amara.org, because if you try to open it on youtube, you get to https://www.youtube.com/watch?v=picasacid , which says: "An error occurred during validation. This video does not exist. Sorry about that." he candidly said he couldn't answer and suggested using the feedback, which I'm doing. Same reply when I asked if Google planned to caption these videos. Sure, I would have preferred to get more hopeful answers to the questions about accessibility, but it was great to get candid ones, which can now be reported to the discussion lists of the Collaborative for Communication Access via Captioning - http://ccacaptioning.org/ . " No, è vero, Ronnie è stato bravissimo. Chissà quanti helpout si sarà sorbito quel giorno, e paffete arriva una che comincia a rompergli le scatole e il nuovo giocatolo Google, portandolo a riconoscere implicitamente che insomma, meglio gli hangout veri e propri..
Claude Almansi

Sign up as a provider for Helpouts - Helpouts Help - 0 views

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    "If you're interested in becoming a provider, sign up to receive an invitation code. You can only sign up as a provider if you are in Australia, Canada, Ireland, New Zealand, U.K., and the U.S. Once you sign up, we'll process your request. We're processing a lot of requests right now, but we'll try to get back to you as soon as we can."
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