Joining the Movement: A Call to Action | Peer to Peer Review - 0 views
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public knowledge is being transformed into intellectual property.
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Somewhere along the line, we decided that good customer service trumps every other library value. That could be connected to the fact that some of our more vocal faculty are bullies and we have been intimidated by them. But it's mostly because it's one value that works for both libraries and for corporations. We care about service. And that works out swell for big publishers.
