Group items tagged

The demand for scientific literature in developing countries had gone unfulfilled for many years with thousands of students, researchers and academics struggling to gain access to current scientific information. While students were unable to access the literature and acquire the knowledge they needed, researchers and academics were confronted with mounting difficulties in publishing their findings in peer-reviewed journals, updating their teaching curricula and identifying funding. The collective name for three programmes - HINARI, AGORA and OARE - Research4Life provides developing countries with free or low cost access to academic and professional peer-reviewed content online

Somewhere along the line, we decided that good customer service trumps every other library value. That could be connected to the fact that some of our more vocal faculty are bullies and we have been intimidated by them. But it's mostly because it's one value that works for both libraries and for corporations. We care about service. And that works out swell for big publishers.