Social Media Do’s
Be Professional – Talk the way you would talk to real people in professional situations.
Be Courteous – Be sure to listen & ask questions.
Be Accurate – Check your facts before you post and provide supporting sources if necessary.
Be Useful – Add content because you have something interesting to say, not for the sake of regular posting.
Be Intelligent – Provide some value. Don’t talk down. Offer insight.
Be Conversational – Avoid overly pedantic or “composed” language. Don’t be afraid to bring in your own personality.
Be Non-confrontational – If you disagree, do so respectfully
Be Prompt – If you need to moderate or respond to a comment do so as quickly as possible
Be Identifiable – Use your real name and do not post anonymously.
Be Transparent – Disclose that you work for the library if this is relevant and be honest & truthful.
Social Media Don’ts
Don’t Share Secrets –If you aren’t sure you can disclose something, just don’t do it. Think about privacy, confidentiality and permission to use other people’s content.
Don’t Bad Mouth – Keep the language clean & avoid slamming people or companies.
Don’t Complain – If you don’t have anything nice to say, don’t say anything at all.
Don’t do Stupid Things – If it doesn’t help the Library or our community, don’t do it.
Don’t Defame – Show everyone respect.
Don’t Forget your day job –Social Media can consume you so don’t forget your other duties. Moderate, balanced use is essential.
Greenhill, K., & Fay, J. (2010, September 10). A social media policy for a one branch public library. Librarians Matter. Retrieved October 1, 2010, from http://librariansmatter.com/blog/2010/09/10/a-social-media-policy-for-a-one-branch-public-library/
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