How To Handle An Angry Parent - Smart Classroom Management - 0 views
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shared by Krystynia Lipstreuer on 10 Apr 13
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Just listen
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Don’t interrupt and don’t be in a hurry to jump in
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Your first step is to do nothing.
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Be open, inviting, and personable, and they’ll walk away impressed with you and the way you run your classroom.
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Validate the parent’s feelings by telling them that you understand why they’re upset and why they feel the way they do.
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“Rest assured, I’m going to see to it that Anthony doesn’t bother your daughter during reading time any longer.”
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Simply say, “It’s my responsibility and I’m going to take care of it.”
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ou might say, “Hey, I’m sorry you had to come to me with this.” Or “Gosh, I’m really sorry this happened.”
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End your conversation by reiterating that you’re going to take care of the problem
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Keep in mind that just because something doesn’t seem like a big deal to you, doesn’t mean that it isn’t a very real concern to them.
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After you’ve taken care of the problem, contact the parent to let them know.
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Tips and steps to dealing with an angry parent. Somethings you might not of thought of before.
