Be open, inviting, and personable, and they’ll walk away impressed with you and the way you run your classroom.

Validate the parent’s feelings by telling them that you understand why they’re upset and why they feel the way they do.

“Rest assured, I’m going to see to it that Anthony doesn’t bother your daughter during reading time any longer.”

Simply say, “It’s my responsibility and I’m going to take care of it.”

ou might say, “Hey, I’m sorry you had to come to me with this.” Or “Gosh, I’m really sorry this happened.”

End your conversation by reiterating that you’re going to take care of the problem

Keep in mind that just because something doesn’t seem like a big deal to you, doesn’t mean that it isn’t a very real concern to them.

After you’ve taken care of the problem, contact the parent to let them know.