a list of 30 terms for working with computers online at the National Institute on Aging, nice basic set of terms with pictures to illustrate what is meant by scrollbar or address field, etc.
Bob Marshall on what an effective group workshop looks like--September 30, 2014, quite demanding yet doable.
he above story illustrates a range of features of an effective workshop:
Certain shared proficiencies in e.g. Skilled Dialogue, Lean Coffee, etc..
Pre-reading (shared), including "standard" texts - here including Nancy Kline and Chris Argyris.
Clarity of purpose "just why are we here?".
Shared purpose "we're all here for the same things".
Folks tweeting and googling continuously during the workshop.
Amanuensis / cybrarian to facilitate shared learning in the workshops.
Democratic agenda-setting.
Mutual exploration of topics.
Active curiosity.
"Essentiality" - avoidance of rabbit-holes and extraneous discussion of details.
Focus on impacts (as compared to busyness, or outputs, or even outcomes).
Post-reading - following up new references.
Follow-up conversations, actions.
Feedback.
- Bob
Afterword
In writing this story, it seemed to me that a video of a workshop in action would be a great addition to the resources available to BaCo staff to help them appreciate the nature of an effective workshop. Maybe one day I'll have the opportunity to write and/or direct such a video.
Further Reading
What is Dialogue? ~ Susan Taylor (pdf)
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very funny list of terms and pictures to illustrate the uniqueness of terms for writers/bloggers by Daniel Dalton on July 25, 2014, BuzzFeed via twitter
From the Harvard Business Review November 23, 2015 blog by Steve King and Gene Zaino. This article cites some of the studies we have used to illustrate how the "gig economy" of high level contingent workers is called. They cite the Ardent Partners study, Deloitte 2015 study, the McKinsey study on Connecting Talent with Opportunity in the Digital Age study as well as the HBR research. 6.4 million Americans report they provide professional services to corporations, and is growing at 3x the rate of overall employment.
The difference in the two feedback sessions illustrated above boils down to coaching, which deepens self-awareness and catalyzes growth, versus reprimanding, which sparks self-protection and avoidance of responsibility. To summarize, powerful, high-impact feedback conversations share the following elements:
An intention to help the employee grow, rather than to show him he was wrong.
Giving developmental feedback that sparks growth is a critical challenge to master,