"The online teachers provided support by building ties to students through interactions via discussion forums and individual communications. Peers also provided support through online forums and webinar-facilitated exchanges. Online teacher and peer student support contributed to the formation of virtual online learning communities. This is important as social and academic integration are mechanisms for retention and success. This research is significant as the numbers of online students have increased markedly in recent times, but student support services do not appear to have changed accordingly. Further, support models for retention and success have not been adequately adapted to suit online learners' needs."
"Many institutions use a one-size-fits-all approach to
faculty development for online teaching, which does not meet
the needs of faculty who often have different levels of expe-
rience, skill, and self-efficacy in online teaching and learning.
To address these issues, the [university name removed] [center
name removed] designed and implemented an online teaching
readiness self-assessment."