What to do: Communication repair strategies - 0 views
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Christopher Bugaj on 26 Jan 15When we don't understanding someone, listeners tend to respond with phrases like "What?", "Can you say that again?", or "I'm sorry, I didn't understand you." This often prompts the student to repeat the phrase again in the same way without understanding why the attempt failed in the first place. Reply in a way that provides the student with a strategy for how to improve the communication attempt. Use a phrase like "Say that again using different words" or "Say that again slower" to prompt the student to use synonyms, descriptors, or a slower rate. Pair a hand gesture, like twirling fingers when prompting the use of alternate words or lowering a palm to indicate slowing down, to provide a visual cue