By Naava Frank in e-Jewish Philanthropy, May 2 2013. The author compares online communities to cocktail parties, in order to remind community sponsors that "guests" must be cultivated and introduced to each other. She describes a "relationship infrastructure" of equal importance to the technology infrastructure. The article concludes with a protocol that includes working in pairs, requiring an "assignment" (e.g. common goal) and for participants to post their responses -- and then to reply to each others' responses.
By Oliver Dreon, PhD in Online Education section of Faculty Focus website, May 13 2013. Citing research titled Critical inquiry in a text-based environment...from The Internet and Higher Education (2000), the author have 5 steps to improve the community aspect of online classes, including introductions and a "common area" for students to meet for discussions that are off-topic.