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Questioning is really about getting out of your routine or looking outside of it. It’s very interesting the natural resistance we have to it.

“What you are, thunders so loud I cannot hear what you say.” 

what would you try if you knew you couldn’t fail.

you might have to take a number of passes at it before you’re going to come up with an answer.

We say a lot of words as answers that we think we know what they mean but we don’t know what they mean. What does it mean to say that I won’t be enough? Enough to myself? Enough to my potential? That I won’t be viewed as enough by other people?

“What the hell am I saying?”

as you’re not just trying to be up there and be cute. You’re intention has to be good.

“It doesn’t matter where you land. You could succeed and fail and that’s not the issue. The issue is that you take the leap.” When you take the leap, it allows instincts to take over. I think it’s the difference between pitching and throwing in baseball where they say somebody is trying to control the ball. It isn’t as effective as when the batter up there and suddenly their instincts take over and their body self corrects in such ways to throw a strike. That’s when the pitcher’s really on.

When you’re doing an audition with producers, when you hit that techne moment where you hit something that’s true, the producers will start laughing. Not that what you said is a joke or funny but because they recognize it’s true and the techne connection that’s made in your brain. I found this to be a really important tool in acting and in storytelling and in improv. I

Do you see improv as a way of life? Can a person live their life in an improv way and should they? Stephen: We all do. The idea that we don’t is a fiction and in the category that you could say is either illusion or delusion.

At the bottom line of all 3 of those is the unknown. Whether you’re talking about the uncertainty principle in science – that you can never know anything; that as the closer you get to the truth the more incorrect your findings are.

When people know one another and have developed empathy and trust, the issue of getting everyone’s ideas on the table doesn’t come up much.

you are faced with teams of people who don’t necessarily have the shared experiences that enable them to behave well together.

These strategies are effective with design thinking because they not only unleash everyone’s creativity but also give voice to every idea.

getting everyone to contribute and letting everyone’s contribution be heard. 

So at IBM, we intentionally assemble teams that span skills, levels of experience and points of view.

but by asking the team to think about what people dislike about email

eams are given minimal instructions, and pen and paper

One idea per note. No talking allowed

It’s total mindfulness about the user’s experience.

We call this popcorning

After this freestyle brainstorming, the group returns to the room, sometimes after minutes but it could be hours or even days. Invariably they bring at least a couple dozen new ideas. Those go up on the board. Getting every idea in front of the team is important because it’s very difficult to quash a good idea if it’s shared. Once you know something, you can’t unknow it — you have to act.

it’s powerful if applied consistently

When you give voice to more people, the best ideas win, not the loudest ones.