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People know that work is becoming more collaborative, but the surprise is that 50% of successful performance now depends on this -- where 10 years ago 80% of the outcome of any task would have been down to the individual. It is the magnitude of the shift that we didn't expect.

Things change so quickly now that organizations really need to be reviewing their plans quarterly, and ensuring they can adapt them if priorities have altered.

their lack of visibility on what IT users need to do their jobs effectively

Who in IT really understands the end users and how they get work done?' there was often an uncomfortable silence

It may require the involvement of HR and other disciplines -- in the form of cross-functional support -- as users learn to work more collaboratively, sharing knowledge and ideas more readily, and replicating best practices.

Some of this may be hosted in the cloud; also users will be able to find their own apps, which will simply plug in to the company infrastructure. IT will own the integration and the security, but will be much less focused on the interface to users,

executives are demanding 20% more productivity from their employees, yet that 55% of workers feel unable to handle the stress of their jobs for much longer

More than any other department, IT has a crucial part to play in helping businesses meet this demand, CEB said.