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Google believes that artificial intelligence (A.I.) virtual assistants (VA) and the conversational user interface (CUI) will largely supplant search engines and mobile apps for many users. We're moving into an "A.I.-first world," according to Google CEO Sundar Pichai.

Machines, even virtual ones, have biases. They are designed, necessarily, to favour some kinds of data over others. Unfortunately, we rarely question the judgments of mathematical models and, in many cases, their biases can pervade and distort operational reality, creating unintended consequences that are hard to undo.

" Interesting article form TMA"

Chatbots Webinar for KIN and KCN by Steve Dale