Preventing valuable knowledge from walking out the doorLike many other companies, TVA is facing the imminent retirement of a large percentage of its work force-an estimated 30 to 40 percent of employees will retire over the next five years. These experienced employees possess much unique, undocumented knowledge. Many of them literally built the plants and facilities that they now operate and maintain.
TVA were the pioneers for knowledge retention. The original presentation to their board was back in 1998. Most other KRT programmes, including M&S and KIN can trace their origins back to this original work by Andy Wright, a senior manager in Leadership Development at TVA.
Using sophisticated statistical and linguistic algorithms, it pinpoints the key concepts and extracts the most relevant sentences, resulting in a Web site or document summary that is a shorter, condensed version of the original text.
" Rob Cross, KIN Associate for the Social Network Analysis SIG is co-author of this presentation. It is relevant for organisations who are considering the transition elements of knowledge retentio"
A well researched and interesting presentation on the power of conversation in contextual knowledge sharing. From Lesley Thomson of the Scottish Centre for Regeneration.