"For problems that are original, whose answers are not already known, and that require intuition, judgment and ingenuity, you need people. Smart people who not only know how to search, but who have the expertise and judgment to know whether what they've found is most relevant to solving the problem at hand."
How much does serendipity play in the sharing of ideas and developing new insights in organisations? KIN is going to talk to the SerenA project to find out.
Capability maturity models have been around for a while in other disciplines, most notably in software development projects. Almost all of the models owe their origins to the collaboration between the US Department of Defense and the Software Engineering Institute of Carnegie Mellon University. The Capability Maturity Model was originally a tool to assess processes - in particular the processes of a contracted third party. In that sense its intent was to reduce risk.