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"Knowledge can only be volunteered it cannot be conscripted. You can't make someone share their knowledge, because you can never measure if they have. You can measure information transfer or process compliance, but you can't determine if a senior partner has truly passed on all their experience or knowledge of a case. We only know what we know when we need to know it. Human knowledge is deeply contextual and requires stimulus for recall. Unlike computers we do not have a list-all function. Small verbal or nonverbal clues can provide those ah-ha moments when a memory or series of memories are suddenly recalled, in context to enable us to act. When we sleep on things we are engaged in a complex organic form of knowledge recall and creation; in contrast a computer would need to be rebooted. In the context of real need few people will withhold their knowledge. A genuine request for help is not often refused unless there is literally no time or a previous history of distrust. On the other hand ask people to codify all that they know in advance of a contextual enquiry and it will be refused (in practice its impossible anyway). Linking and connecting people is more important than storing their artifacts. Everything is fragmented. We evolved to handle unstructured fragmented fine granularity information objects, not highly structured documents. People will spend hours on the internet, or in casual conversation without any incentive or pressure. However creating and using structured documents requires considerably more effort and time. Our brains evolved to handle fragmented patterns not information. Tolerated failure imprints learning better than success. When my young son burnt his finger on a match he learnt more about the dangers of fire than any amount of parental instruction cold provide. All human cultures have developed forms that allow stories of failure to spread without attribution of blame. Avoidance of failure has greater evolutionary advantage than imitatio

Mentioned by AWE ---- ICS Solutions technology Advantage Programs aim to reduce the time, cost and risk of planning, designing, building and implementing Microsoft technology solutions.  Through a flexible suite of 10 technology choices, the Advantage Program can either:    Take the client through a structured process from understanding the technology through to a full implementation  Allow the client to selectively choose a technology service at any point in their technology or solution process   The Advantage Programs have been built using our experience with over 400 clients and best practice methadology, they provide a flexible, yet structured approach to your technology solutions. 

Rio Tinto Communities of Practice - Video about Sharing best practise and expertise across the Rio Tinto Group using collaborative tools

An example of cross cultural boundaries

"Smart Wikis™ combine Artificial Intelligence and knowledge concepts with your existing IT to provide integrated collaborative working environments that anticipate each user's personal information needs and surround that user with seamless and non-obtrusive forms of assistance."