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Anecdote is an Australian consulting firm that specialises in helping organisations to tackle complex problems like organisational change, learning and project evaluation. We help to create the conditions for insight and empowerment. Anecdote can help organisations when traditional methods have failed. Better still, we can help you to avoid failure. We use a range of contemporary but proven approaches that draw on group intelligence, participation, complexity thinking and the power of narrative. We believe that everyone in an organisation has something valuable to offer in making improvements and our techniques draw on this priceless and diverse resource. Our techniques are based on the disciplines of complexity science and knowledge management and include business- narrative, storytelling, communities of practice, social network analysis and open space technology. In fact Anecdote is regarded as a world leader in the practical applications of business-narrative.

Twitter Set Theory & The Wisdom of the Group Wednesday, April 9, 2008 Several weeks ago I was introduced to an idea that I have found to be profound in its simplicity but complex in its implications. In an informal discussion about educational technology at EduBloggerCon West, Steve Hargadon described the kind of learning that is taking place in today's social networks. Interestingly enough, I caught the discussion via Ustream (and participated remotely within the Ustream chat), demonstrating yet another facet of this idea. I will paraphrase what Steve has come to call "the wisdom of the group": You don't need to have everybody in the room in order to have a good conversation. In other words, once you reach a certain number of people - local experts, if you will - you can have very rich dialog without requiring that all of the experts be present. Steve has found this to be true in many of the social networks that he frequents, and I have found it to be true in Twitter. In the days following our discussion, I have drawn up several diagrams that I think demonstrate additional dimensions to this concept (they also fit in nicely with this fine collection).

Community of Practice Case Study Posted on July 25th, 2007 by Harold Jarche I'm working on a community of practice for green building technologies and am discussing business community networks here in the Maritimes. I thought it would be a good time to review some lessons from the first online community I was responsible for. The first online community of practice for which I was responsible was a project to enhance collaboration of members of the learning industry here in New Brunwsick, Canada (LearnNB). The initial focus of this CoP was research and development, especially business models and commercialization. It was not intended to be a theoretical or academic community, but one looking at the development of practical applications- be they products, services, standards or models. Membership was open to anyone.

The Xerte Project provides a full suite of tools for elearning developers and content authors. Xerte is a fully-featured elearning development environment for creating rich interactivity.

Of possible interest to some participants?

Pointing to the 'Social' and the 'Network' in making the case for social networking (twitter edition) Posted on April 5th, 2009 admin 10 comments I recently did a presentation for a senior administration group on campus at UPEI and, in combination with some very good questions from PatParslow about how I talk about organizing my twitter account, I figured it would better mark my learning and potentially prepare these thoughts for a more deeply thought article to post it here and get some feedback from you fine folks if the topic interests you.

Starting an Online Community Posted on March 24th, 2009 by Harold Jarche There are several factors that should be looked at when creating a collaborative working/learning space. I've previously referred to Column Two's three tiers of collaboration - Capacity, Capability & Strategy and it's a good model to start with. Part of capacity are the existing processes and culture of collaboration while capability includes the best tools for the job. It's not easy for a group of individuals, who do not know each other, to work collaboratively from the onset. It is even more difficult to ask that this collaboration occur online when the participants are not in the habit of working on the Internet. The practice of sharing needs to be joined with the tools that work for the culture. Finally, strategy includes the leadership, direction and project management of getting things going to work collaboratively online.

In the late 90's there was a lot of energy around "virtual communities." They were touted as the ultimate web deployment, the key to online commerce and later online education. Early adopters swarmed sites and racked up web hits in the millions. But then there was a deafening silence. Commerce and media sites began closing down their discussion boards. Even busy boards like CNN's were shuttered. Was the online community movement dead? No, it was just transforming itself, settling down and maturing into a space where it had real value and applicability. The bottom line is that online community or online interaction is not the goal. It's one means for helping groups achieve their goals. It is not necessarily about "online community" but what conditions and process are needed to enable communities to use the online environment.

Content and Community (CoPs with Nancy White) We have talked throughout this series on communities of practice about "content." Well, what the heck is content, why is it important and how do we make the most of it - especially when there is a LOT of it. First the what and why, then one idea about how to work with volume.

Extending the grid to support collaboration

Need to check whether the report has anything appropriate with regards to the Huddersfield project trial. May be lessons to be learned with regards to using collaborative online software to reduce meeting times.

Twitter: Better Late Than Never Tuesday, April 7, 2009 With so many high-caliber people finally digging in (acquiesce?) to the utility of Twitter, I'm finding myself approach such widespread new-found enthusiasm with mixed emotion. On the one hand, I'm grateful that people are finally realizing what we've been saying for years: Twitter can be an extremely powerful tool/experience. On the other hand, I feel somewhat dismayed that it has taken so long for folks to catch on. Regardless, I'm excited for the direction now being taken by leaders in my new district.