FCC aims to investigate the risk of AI-enhanced robocalls | TechCrunch - 0 views
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dr tech on 26 Oct 23"As if robocalling wasn't already enough of a problem, the advent of easily accessible, realistic AI-powered writing and synthetic voice could supercharge the practice. The FCC aims to preempt this by looking into how generated robocalls might fit under existing consumer protections. A Notice of Inquiry has been proposed by Chairwoman Jessica Rosenworcel to be voted on at the agency's next meeting. If the vote succeeds (as it is almost certain to), the FCC would formally look into how the Telephone Consumer Protection Act empowers them to act against scammers and spammers using AI technology. But Rosenworcel was also careful to acknowledge that AI represents a potentially powerful tool for accessibility and responsiveness in phone-based interactions. "While we are aware of the challenges AI can present, there is also significant potential to use this technology to benefit communications networks and their customers-including in the fight against junk robocalls and robotexts. We need to address these opportunities and risks thoughtfully, and the effort we are launching today will help us gain more insight on both fronts," she said in a statement."