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"According to Cary Coglianese, an American e-government expert, imagining that online consultation will breathe new life into democracy "is a bit like imagining that giving automobile owners the ability to download technical manuals and order car parts online would turn a great number of them into do-it-yourself mechanics". Greater involvement by experts may make for more sensible rules, but it will not turn the system of public administration on its head. In short, badly managed organisations with computers will stay badly managed. That has been the lesson from private business, and it equally applies to the public sector, where e-government has barely begun to scratch the surface of what is possible. That is reason for disappointment, but also for hope. "