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Interestingly, the center found that students in hybrid classes - those that blended online instruction with a face-to-face component - performed as well academically as those in traditional classes. But hybrid courses are rare, and teaching professors how to manage them is costly and time-consuming. Colleges need to improve online courses before they deploy them widely. Moreover, schools with high numbers of students needing remedial education should consider requiring at least some students to demonstrate success in traditional classes before allowing them to take online courses.

Makes sense what they list as the 10 services. I like #9, pedagogical support: As more and more faculty become involved in online or blended courses, the need for support has grown in lockstep