After reading The Design of Everyday Things by Don Norman, I remember thinking to myself, "I probably learned more from this book than I learned from a majority of classes I took in graduate school." This wasn't the best feeling in the face of my $60,000+ graduate school loans!
(This was originally posted on Code As Craft, Etsy's engineering blog. I'm re-posting it here because it still resonates strongly as I prepare to teach a 'postmortem facilitator's course internally at Etsy.) Last week, Owen Thomas wrote a flattering article over at Business Insider on how we handle errors and mistakes at Etsy.
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