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ow did this come about? In large part, it is because the payoff for corporate engagement with customers has risen dramatically as a result of social media.

As the brand’s customers become loyal fans, they use their social networks to spread the word about that brand, driving even more new fans to join in. This dynamic may have its initial upfront costs, but it pays off in the end through an extended global audience of buyers and fans.

Transforming a brand into a socially responsible leader doesn’t happen overnight by simply writing new marketing and advertising strategies. It takes effort to identify a vision that your customers will find credible and aligned with their values.

The Seven StagesThe process of becoming a brand leader in the next decades will be an evolutionary one involving at least seven stages.

Unsustainable corporate self-interest

Self-directed engagement

C-suite reflection

Consumer facing self-interest:

Self-directed reform:

Brand leader:

Brand visionary:

Indeed, if we consider the online reach of companies like Facebook and Twitter, the offline reach of companies like Proctor & Gamble, Unilever, Coca-Cola and Walmart, and the fervent consumer loyalty that companies like Apple, Nike and Patagonia inspire, it’s easy to imagine how a web- and social-savvy population could coerce these companies — and any others who want to follow their example — into becoming the leading global brand visionaries of the future.