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User participation Focus on the 'critical success factors' for user participation: what are the conditions, do's or don'ts, to make user participation really work? Are there any crucial or determining (external and internal) factors to take into account when developing user involvement strategies?"

Digital Strategies for Heritage (DISH) is a new bi-annual international conference on digital heritage and the opportunities it offers to cultural organisations. Triggered by changes in society, heritage organisations face many challenges and need to make strategic decisions about their services.